Job Description:
American Airlines Group is seeking a passionate and energetic Online Customer Service Specialist to join our team in Denver, Colorado. This entry-level position is perfect for individuals with 1 year of experience who possess a strong desire to deliver exceptional customer service in an online setting.
Responsibilities:- Provide online customer support through various communication channels such as email, live chat, and social media platforms- Resolve customer inquiries, concerns, and complaints in a timely and professional manner- Handle customer requests for booking flights, changing reservations, and processing refunds- Assist customers with navigation of the company website and mobile app- Collaborate with other departments to ensure customer issues are resolved efficiently- Maintain accurate records of customer interactions and transactions- Stay up-to-date on company policies, procedures, and products to provide accurate information to customers- Identify opportunities for improvement in the online customer experience and communicate them to the appropriate stakeholders
Requirements:- High school diploma or equivalent- Excellent written and verbal communication skills- Strong problem-solving abilities and customer service orientation- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using technology and online communication tools- Adaptability to changing situations and willingness to learn new skills- Time management skills to meet deadlines and handle multiple customer interactions simultaneously- Passion for providing outstanding customer service
Benefits:- Paid Time Off (PTO)- Life insurance- Remote work flexibility
Working Environment:At American Airlines Group, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide ongoing support and training to help you succeed in your career. Our team values collaboration, innovation, and a customer-first mentality.
Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
