Online Customer Success Specialist

Job Description:

We are seeking a dedicated and confident Online Customer Success Specialist to join our team at Duke Energy in Fort Worth, Texas. As an Associate level position, the ideal candidate will have at least 3 years of experience in a customer service role. This is a part-time position with the opportunity for growth within the company.

Responsibilities:1. Engage with customers through various online platforms to ensure they are satisfied with Duke Energy's services.2. Provide timely responses to customer inquiries and resolve any issues or concerns they may have.3. Proactively identify opportunities to improve the customer experience and increase customer retention.4. Collaborate with other departments to address customer feedback and improve overall processes.5. Analyze customer data and feedback to identify trends and make recommendations for improvement.6. Stay up to date on industry trends and best practices in customer success to continually improve processes.

Requirements:1. 3 years of experience in a customer service role.2. Confident and dedicated personality.3. Strong communication and problem-solving skills.4. Ability to think creatively and innovatively to improve customer experience.5. Knowledge of online customer engagement strategies.6. Experience with CRM software is a plus.

Benefits:- Free accommodation- Gym membership- Parental leave- Opportunity for career growth within the company

Working Environment:At Duke Energy, we recognize and reward our employees based on performance and merit. We provide a supportive and inclusive working environment where employees can grow and succeed.

Equal Opportunity Statement:Duke Energy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.