Online Customer Support Specialist

Job Description:

CBRE Group is seeking an Online Customer Support Specialist to join our team in Denver, Colorado. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support. The ideal candidate will be passionate and energetic, with strong leadership skills and emotional intelligence.

Responsibilities:- Provide online customer support through various channels such as email, chat, and social media- Respond to customer inquiries and provide solutions in a timely and professional manner- Assist customers with technical issues and troubleshooting- Escalate complex issues to the appropriate team members- Keep accurate records of customer interactions and transactions- Collaborate with other departments to improve the overall customer experience- Stay up-to-date on product knowledge and industry trends- Provide feedback to management on customer trends and issues

Requirements:- 3+ years of experience in customer support- Excellent communication skills, both written and verbal- Strong problem-solving skills and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and customer support software- Ability to work independently and as part of a team- Passion for providing exceptional customer service- Energetic and positive attitude

Benefits:- Paid Time Off (PTO)- Company transportation- Company equipment

Working Environment:At CBRE Group, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in our workplace and are committed to providing equal opportunities to all employees.

If you meet the requirements and are excited about joining a dynamic team, apply by the deadline of July 7, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.