Online Live Chat Representative

Job Description:

Voya Financial is seeking a part-time Online Live Chat Representative to join our team in Houston, Texas. As an Associate Level representative, you will be responsible for providing exceptional customer service through online live chat support. This role requires a minimum of 4 years of experience in a customer service or similar role.

Responsibilities:- Respond to customer inquiries and provide support through online chat- Assist customers with account inquiries, technical issues, and general questions- Research customer issues and provide solutions or escalate as needed- Negotiate with customers to reach mutually beneficial resolutions- Maintain a high level of professionalism and confidentiality- Meet or exceed performance metrics and customer satisfaction goals

Requirements:- Independent and confident personality traits- Strong research and negotiation skills- Excellent communication and interpersonal abilities- Proven experience in customer service or a related field- Ability to work effectively under pressure and in a fast-paced environment

Benefits:- Travel opportunities for training and professional development- Free accommodation during training and travel- Opportunities for advancement within the company

Working Environment:As a part of the Voya Financial team, you will work in a high-energy workplace focused on delivering impactful results. We are committed to creating a positive and inclusive work environment where employees can thrive and grow.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement:Voya Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.