Online Support Assistant

As an Online Support Assistant at Cincinnati Financial in New York City, your main responsibility will be to provide online assistance to customers and clients, ensuring their questions and issues are resolved in a timely and professional manner. This position is part-time and entry level, requiring at least 1 year of experience in a customer service role.

Responsibilities:1. Respond to customer inquiries via online chat, email, and phone promptly and accurately.2. Assist customers in navigating our online platform and resolving technical issues.3. Troubleshoot and escalate any complex customer issues to the appropriate department.4. Maintain a high level of professionalism and customer service at all times.5. Collaborate with other team members to resolve customer concerns efficiently.6. Update customer account information and records accurately.7. Provide feedback to improve the overall customer experience on our online platform.

Requirements:1. Resourceful and energetic personality traits.2. Strong leadership and teamwork skills.3. Excellent communication and problem-solving abilities.4. Attention to detail and ability to multitask.5. Proficiency in using online platforms and customer service software.6. High school diploma or equivalent.

Benefits:1. Life insurance coverage.2. Gym membership reimbursement.3. Paid sick leave.

At Cincinnati Financial, we strive for a harmonious workplace where collaboration and respect prevail. We are committed to providing equal opportunities for all qualified individuals, regardless of race, gender, age, disability, or any other characteristic protected by law.

Deadline to apply: May 24, 2024. Apply now to join our dynamic team as an Online Support Assistant and help us deliver exceptional customer service to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.