Online Support Specialist

Job Description:

Core-Mark Holding is seeking an experienced Online Support Specialist to join our team in Phoenix, Arizona. As an Associate Level role, the Online Support Specialist will be responsible for providing exceptional support to our online customers and ensuring a seamless experience for all users. The ideal candidate will have at least 4 years of experience in a similar role and possess strong independent and resourceful traits.

Responsibilities:- Respond to customer inquiries and troubleshoot issues in a timely and efficient manner- Provide technical support for online platforms and assist users with navigating the system- Collaborate with the online development team to implement new features and updates- Monitor online activity and report any suspicious or fraudulent behavior- Train new users on how to use the online platform effectively- Maintain accurate records of customer interactions and transactions

Requirements:- Bachelor's degree in computer science or a related field- Proven experience in online support or customer service- Strong leadership skills and the ability to work effectively in a team environment- Excellent communication and problem-solving skills- Proficiency in Microsoft Office and other online tools- Experience with e-commerce platforms is a plus

Benefits:- Travel and spending expenses covered- Disability insurance- Life insurance- Opportunity for career advancement within the company

Working Environment:At Core-Mark Holding, we value autonomy and independence in our employees. We trust our team members to excel in their roles and provide opportunities for growth and development. The Online Support Specialist will have the freedom to work independently while also collaborating with a supportive team.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement:Core-Mark Holding is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.