Online Support Specialist

Job Description:

SanDisk is currently seeking an enthusiastic and detail-oriented Online Support Specialist to join our team in San Francisco, California. As an Associate-level position, the ideal candidate will have at least 4 years of experience in a related field and possess a strong passion for customer support and technology.

Responsibilities:- Provide online technical support to customers via email, chat, and phone- Troubleshoot and resolve customer inquiries and issues efficiently and effectively- Collaborate with the technical support team to escalate complex problems- Maintain accurate and detailed records of customer interactions and resolutions- Proactively identify opportunities for improvement in customer support processes- Stay up-to-date on product knowledge and industry trends to better assist customers

Requirements:- 4+ years of experience in technical support or a related field- Passionate about providing excellent customer service- Highly motivated with a strong desire to learn and grow- Excellent communication and persuasion skills- Attentive to detail and able to multitask effectively- Ability to work in a fast-paced environment and adapt to changing priorities

Personality traits:- Passionate- Motivated

Soft skills:- Persuasion- Attention to detail

Benefits:- Travel and spending expenses covered- Relocation allowance for qualified candidates- Life insurance coverage- Competitive salary and benefits package

Working Environment:At SanDisk, we strive for excellence and uphold high standards in all our endeavors. Our team is dedicated to providing the best possible support to our customers and fostering a collaborative and inclusive work environment.

Deadline to apply: May 31, 2024

Equal Opportunity Statement:SanDisk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified individuals are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.