**Job Title:** Online Web Chat Assistant
**Company:** Raymond James Financial
**Location:** Philadelphia, Pennsylvania, US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
**Job Description:**
Raymond James Financial is seeking a motivated and energetic Online Web Chat Assistant to join our Philadelphia team. This is a dynamic entry-level position ideal for individuals who are passionate about customer service and are eager to contribute to a team focused on delivering exceptional financial solutions. The role requires a dedicated professional who thrives in a fast-paced environment and is ready to engage with clients through our online chat platform.
**Key Responsibilities:**
- **Client Engagement:** Respond to client inquiries through our online chat system in a timely and accurate manner, providing information on financial products and services.
- **Issue Resolution:** Identify client concerns or issues and escalate them appropriately while ensuring a positive interaction and following up as necessary.
- **Knowledge Maintenance:** Stay informed on company policies, services, and updates to provide accurate information to clients and enhance their experience.
- **Collaboration:** Work closely with other team members and departments to deliver cohesive support and develop strategies to improve client engagement and satisfaction.
- **Feedback Implementation:** Gather client feedback and suggest improvements to chat scripts, FAQs, and client service processes to enhance the online experience.
- **Performance Metrics:** Meet or exceed established performance metrics in response time, client satisfaction, and quality of service.
- **Training and Development:** Participate in training sessions and take advantage of opportunities for self-improvement and professional development.
**Qualifications:**
- **Education and Experience:** High school diploma or equivalent required; one year of customer service experience preferred.
- **Technical Skills:** Familiarity with online chat tools and customer relationship management (CRM) software is an advantage. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is required.
- **Personality Traits:** Must be dedicated, energetic, and passionate about providing excellent customer service. An applicant who can adapt to changing circumstances and work effectively under pressure is preferred.
- **Soft Skills:** Strong adaptability, strategic planning abilities, and excellent communication skills, both written and verbal.
**Working Environment:**
Raymond James Financial promotes an environment that encourages autonomy and independence. We trust our employees to excel in their roles and contribute meaningfully to our team.
**Benefits:**
- Joining Bonus
- Travel & spending expenses reimbursement
- Employee discounts on a variety of services and products
**Application Deadline:**
Please submit your application by October 22, 2024.
**Equal Opportunity Statement:**
Raymond James Financial is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
