Online Web Chat Representative

Job Description:

Goldman Sachs Group is seeking a dynamic and motivated individual to join our team as an Online Web Chat Representative based in San Antonio, Texas. As an Associate Level representative, you will be responsible for providing exceptional customer service through online chat communication with clients. This is a part-time position that requires a minimum of 2 years of experience in a customer service role.

Responsibilities:- Engage with customers through online chat to address inquiries, provide information, and resolve issues in a timely and professional manner- Assist clients with account management, online transactions, and general inquiries regarding financial products and services- Utilize critical thinking and negotiation skills to handle complex customer situations effectively- Collaborate with other team members to ensure a seamless customer experience across all channels- Stay informed about industry trends and changes in regulations to provide accurate information to clients- Maintain a high level of energy and enthusiasm to create a positive customer interaction

Requirements:- 2 years of experience in a customer service role- Energetic and driven personality traits- Strong negotiation and critical thinking skills- Excellent communication and interpersonal skills- Ability to multitask and work efficiently in a fast-paced environment- Bachelor's degree in a related field preferred

Benefits:- Travel opportunities- Gym membership- Visa sponsorship for eligible candidates

Working Environment:At Goldman Sachs Group, we are committed to environmental responsibility and sustainable practices. Our team values diversity and fosters a collaborative and inclusive work environment.

Deadline to Apply:May 29, 2024

Equal Opportunity Statement:Goldman Sachs Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.