Resident Manager Job Description
Reports to: Portfolio Supervisor
Department: Operations
Employment Status: Part Time / Full Time Non Exempt
Company Overview: Swami International was established in 1978.
The founder envisioned a company with a hands-on management style, a property management company that would be directly involved with all aspects of providing a comfortable, affordable living environment for our residents.
Position Overview: The ON-SITE and/or OFF-SITE Resident Manager is responsible for the day-to-day operations of the assigned residential facility(ties) including but not limited to; maintaining the cleanliness of the property, collecting rents, providing high levels of customer service and resident satisfaction, leasing units quickly, posting notices, responding to resident concerns promptly, developing & maintaining excellent rapport with local government agencies, co-workers, vendors and residents, reporting safety and maintenance concerns promptly, and abiding by all California fair housing laws and any other state and/or federal mandated regulatory agencies.
Core Responsabilities:
Serving Legal Notices; Monitoring and Scheduling Outside Vendors; Regularly Interacting with residents; Recording and tracking completion of work orders; Enforcing Rules and Regulations; Must be able to climb stairs if necessary; Maintain the property's clean condition (Upkeep curb appeal); Facilitate communication between tenants, staff, and management; Computer proficient: Excel, Microsoft, outlook, Gmail, Craigslist (daily data entry of above-listed duties); Marketing upcoming and current vacancies; Oversee the quality and completion of unit turns with vendors and in-house maintenance; Conduct unit/ property tours for leasing; Collect documentation from residents as needed; Complete other tasks and projects as assigned.
Minimum Requirements: 5+ years of proven success in property management.
5+ years in a management or leadership role.
Knowledge of industry legal rules and regulations.
Demonstrated leadership skills using performance metrics and team-building strategies.
This position requires strong written, oral and reading communication skills to accurately obtain, interpret and transcribe complex programs at all levels of the organization.
Strong computer skills and experience with Appfolio or other industry software applications.
Ability to effectively strategize with the overall vision of the organization in mind.
Ability to work under tight deadlines and consistently meet deadlines.
Understand how to influence and lead when there is no direct supervisory relationship Other Responsibilities: This position will be split between field and in-office requirements.
The employee will be expected to be present at Swami Headquarters a minimum of two days a week to receive and provide professional development, collaborate with other team members, and complete administrative duties.
The employee will be expected to conduct physical inspections at each of their designated properties at least once per week, providing a report on the properties performance for each inspection.
The employee is expected to stay up to date on technology required for the position as well as local, regional, and state requirements.
The employee will be expected to complete other relevant tasks and duties as assigned.
Compensation: Benefits as described in the Swami Employee Handbook Ranging $17.27-$22/hour paid semi-monthly No less than ? discounted Fair market value
Qualifications:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.