Job Summary
Providing direct customer service to the employees of one specific major account. This service is provided daily on the customer's premises. This position is a requirement of the group and generally noted on the Request for Proposal (RFP) prior to the closing of the sale.
Responsibilities: Ongoing customer support with claims and enrollments.Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group's renewal.Works in conjunction with the group's Account Coordinator to see that all issues, procedures, policies, and mandates are resolved and communicated in a timely manner.Maintains a positive professional relationship with the group and all their employees.Providing quality customer service while maintaining trust and building relationships with the customer.Develop reports and tracking systems for both the account and sales team to analyze and assimilate to improve overall customer satisfaction.Conduct Open Enrollment Meetings.Produce educational materials such as newsletters pertaining to the group's benefits.Attend all mandatory training and/or meetings where attendance is required by management.What is Required? 3+ years related work experience in service, marketing, or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required.High school diploma or GED.Experienced in claims processing and knowledge of BCBSF procedures and policies.Strong organizational skills.Strong interpersonal skills with the ability to build positive professional relationships with both internal & external partners.Ability to make decisions.May be required to do presentations during open enrollment meetings.Traveling to Jacksonville office is a requirement of this position.What is Preferred? Possess excellent oral and written communication skills; experience in the servicing and/or administrative functions of group health programs is helpful.Knowledge of BCBSF's functional and regional areas involved in the delivery of managed care services and programs preferred.Must demonstrate a high level of comfort and poise in issue resolution with account administrators and account management.Strong interpersonal skills required.Demonstrated ability to organize and address complex business issues by utilizing strong problem-solving skills.Work independently in setting priorities and following through on problem resolution. Excellent presentation skills required. Bilingual is a plus.Incumbent will need to live in the area where the position is housed.General Physical Demands: Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. What We Offer:
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.
To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:
Medical, dental, vision, life, and global travel health insurance.Income protection benefits: life insurance, Short- and long-term disability programs.Leave programs to support personal circumstances.Retirement Savings Plan includes employer contribution and employer match.Paid time off, volunteer time off, 10 holidays and two flexible Well-Being days.A comprehensive wellness program.Additional voluntary benefits available.Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed.
Hourly Pay Range: $23 - $37
Typical Hourly Range: $23 - $28
Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.
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