Job Type
Full-time
Description
Bollinger Motors is seeking an Onsite Support Engineer I to provide technical support on-site and offer solutions that meet the needs of other Bollinger Motors employees.
This position will include diagnosing and solving complex technical issues, conducting root cause analysis to prevent future problems, and maintenance of our computer system and networks.
This position reports to the IT Manager.
This is an in-person role at the company's Oak Park, MI headquarters.
Essential Duties & Responsibilities Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Monitoring and maintaining computer systems and networks; basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
Responding in a timely manner to service issues and requests.
Providing technical support across the company (this may be in person or over the phone).
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Work Remotely during and after business hours to help any pop-up needs.
Travel to support different locations will be required as needed to support the business.
Requirements
We are focused on building a great team and beyond the technical skills, we require humility and teamwork.
We expect to work in the office full-time, and we are a dog-friendly company.
5+ years related experience and/or training, or equivalent combination of education in the technology field required.
Certifications in A+, Server and Dell/Lenovo/HP Brake fix preferred but not required.
Network Understanding Windows 10/11 Microsoft Office Suite Office 365 Mac OSX Desktop/Laptop Support Strong troubleshooting skills Ability to work independently and collaboratively.
Excellent communication and customer service skills Technical aptitude and service skills Utilize a ticketing system to document.
"Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
" ***No unauthorized third parties***
At Bollinger Motors, Inc., we celebrate the unique differences of our employees and recognize a diverse and inclusive workforce drives curiosity, innovation, and ultimately the success of our business.
We are committed to providing a workplace free from harassment and discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, arrest record, genetic information (including family medical history), marital status, veteran status, or any other status protected by applicable law.
Bollinger Motors complies with applicable federal, state, and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
?Whenever possible, Bollinger Motors will provide reasonable accommodations to applicants and employees who need them due to religious beliefs, disabilities, or medical conditions.