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The Operational Risk Officer for payroll suppliers monitors the performance and develops relationships with all Global Payroll Services Correspondent, Custody and Clearing Banks (CCCBs) suppliers . This position manages the BAO (Business Activity Owner) requirements for multiple CCCB suppliers and will lead the consistent evaluation of these suppliers ensuring performance levels meet Citi's compliance requirements. Supplier monitoring is focused on providing up-to-date and relevant information about the relationship with each supplier and how it has delivered results. Monitoring is focused on the quality of products and services delivered, deadlines, costs, and KPI/SLA requirements. This position will help track standard metrics as well as establish metrics which are more subjective such as commitment, ease of communication, degree of innovation, etc.
Key focus areas are:
Engage with the Third Party Management project teams, functional area leaders, and senior management, as needed, to develop a strong, executable future state program for the CCCB suppliers
Supplier communication – openly communicate with our supplies about Citi's perspective of their quality and delivery performance. Develop a plan if there are issues/concerns. Also understand how our suppliers view Citi as a client and work with the supplier to ensure Citi is in good standing with the supplier.
In addition, this position will be responsible for streamlining, automating, and improving overall efficiency. This will require working with the team to solution global challenges, provide project plans, create baseline and final metrics for all initiatives.
RESPONSIBILITIES:
Establish strong relationships with new and current suppliers
Act as responsible stewards of capital through a relentless focus on expense optimization, and fraud prevention
Assist in all audits related to supplier management
Serves as the escalation point for in country user base & is the primary liaison between Citi and the assigned supplier partners.
Monitor Key Performance Indicators to drive performance.
Support all BAO activities Globally for multiple suppliers.
Strengthen our supplier engagement program.
Ensure suppliers adhere to all Citi standards and meets KPI's.
Undertake the development, implementation, monitoring and reporting of to meet strategic goals.
Can independently identify up-stream and down-stream operational problems and escalate them to the appropriate resource before they become problematic.
Identifies and evaluates potential risks/obstacles with minimal direction from leadership to determine appropriate corrective action.
Ensure capability, process, and technical integration consistency (where possible) between multiple suppliers.
Develops & leads Monthly cadence meetings, Quarterly Business Reviews and Annual Top to Top meetings.
QUALIFICATIONS:
+5 years of in vendor management experience
Third Party Management experience is preferred
Proven execution skills and ability to drive results in a Business/Operational organization
Excellent communication skills required to effectively influence a wide range of audiences.
Persuasion and negotiation skills; able to facilitate a diverse set of senior executives to drive convergence to a common set of priorities and standards across Businesses
Ability to navigate through the global framework, handle conflicting priorities and goals.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
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Job Family Group:
Risk Management------------------------------------------------------
Job Family:
Operational Risk------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Tampa Florida United States------------------------------------------------------
Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Dec 23, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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