Operations Analyst

Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients.
As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint.
Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environmentFlexible work schedulesCompany match on 401(k)Competitive Paid Time Off policyGenerous Employer contribution for health, dental and vision insuranceCompany paid short term and long term disability insurancePaid Maternity and Paternity LeaveTuition reimbursementCompany paid life insuranceEmployee Assistance programWellness programsFun employee and company eventsDiscounts on travel insurance Who are we? Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands.
The brands for our North American team include the following:
CSA: US travel insurance brand for retail and lodging partners.
Learn more here.Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products.
Learn more here.GMMI: the industry standard for global medical cost containment and medical risk management solutions.
Learn more here.Iris, Powered by Generali: identity and digital protection solution.
Learn more here.Trip Mate: US travel insurance brand for tour operator, cruise and airline partners.
Learn more here. What you'll be doing. Job Summary: This position will be responsible for running reports, creating dashboards, and analyzing data to make recommendations for the various operations departments.
Analyzing data to identify trends and key impacts to the business to provide key recommendations to management is a critical element to this role.
Additionally, developing easy-to-use reports, monitoring operations performance, claims/contact center forecasting, and staffing model creation are the other focuses for this position.
The staffing model should serve as guidance for the operations, training, finance and recruiting teams as guideline on operations staffing, training timing and budget impact.
The position will report into the Director Operations Strategy.
Principal Duties and Responsibilities: Generates/creates reports, develops dashboards, and analyzes data to make recommendations based on department needs.Conducts regular reviews and audits of operational data to ensure accuracy.Collects data, analyzes it, and creates information and stories that are meaningful for different types of stakeholders.Represents data in a way for managers to know how their teams are performing, expect to deliver presentations and offer recommendations about how to improve.Assists in the development, implementation, and monitoring of operational processes and KPIs.Conducts analysis of business operations evaluating real-time operations expenses, labor costs, and performance while accurately tracking against budgets.Maintains data within current staffing model to accurately forecast long-term staffing needs to help create operational budgets.Continuous Assessment/projection of internal labor demands to compare actuals versus budgets and make necessary adjustments.Aligns with operations managers, finance department and trainers on staffing timelines and budget impact.Requirements: Experience in analytics / statistics.Must possess strong skills in Microsoft Excel.Very good analytical skills.Strong attention to detail.Ability to communicate clearly and concisely.Ability to analyze data, determine problem areas, and develop corrective action plans.Preferred:
3-5 years' experience in related industry preferred.2-3 years' experience in a reporting or data analysis role preferred.2-3 years of SQL experience preferred.PowerBI experience preferred. Education/Certifications: Requirements:
High School Diploma or Equivalent (GED) required.Preferred:
Bachelor's Degree in Statistics, Business Intelligence, Analytics, or related field preferred.Additional certifications that exemplify a desire for continued education are a plus. Where you'll be doing it. This is a hybrid role based out of our Pembroke Pines, FL office.
As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week.
When you'll be doing it. While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm).
Occasional overtime may be required according to business need.
Apply today to begin your next chapter.
Don't meet every single requirement?
At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
You may be just the right candidate for this or other roles.
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Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.