Operations Business Partner

Job summary
Individual contributor that collaborates with business teams to help drive business resultsBuild and maintain business knowledge for assigned areas of responsibilityServe as key, trusted advisor to leadership on business direction
Job seniority: mid-to-senior level
Responsibilities
• Collaboratively create solutions from a holistic systems and process thinking perspective within a relevant business context• Ensure OtC processes are meeting the needs of the given segment/region and provide regular reporting on the performance of the operations support team• Obtain feedback from the business on the performance and work with Operations Support teams to incorporate changes to drive value for the organization• Partner with Operations Support teams to bring business knowledge into process improvements• Be a liaison between the business and other functional groups (IT, Operations Support, Finance, etc.)• A proactive change agent with a strong sense of urgency to drive results• Performs and audits necessary SOA
Requirements
• Bachelors degree preferred with 8 years of applicable work experience or High school diploma plus 10 years of applicable work experience• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership• Able to executive tasks with high levels of autonomy• Collaborate and coordinates with other disciplines• Advanced level understanding of concepts in execution, broader organizational impact, and strong organization skills• Strong execution and organization skills• Strong understanding of general business concepts• Strong communication skills• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)• Strong SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)• Strong understanding of business reporting and delivering insights from those reports• Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)