Brief Description of Sunnova Sunnova (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.
At Sunnova, we embrace diverse perspectives, vibrant creativity and forward-thinkers who share our zeal for a sustainable future. A career with us means pushing beyond traditional limits, exploring new horizons, collaborating with like-minded peers, and transforming the energy industry for the better.
If you're excited about being a part of the fastest-growing segment of the energy industry, we encourage you to apply!
The Operations Command Center Specialist Position Sunnova Energy is searching for for an Operations Command Specialist for our Maintenance and Service group. Sunnova owns and maintains a distributed fleet of residential solar systems across 20+ states and several U.S. territories. All monitoring and inbound customer service calls are handled in-house, and we utilize third-party service partners to complete all field work required. The Operations Command Specialist will be responsible for receiving and recording field service activities, including creating work orders, dispatching work orders, receiving reports, reviewing reports, logging activities, maintaining accrual records, processing field service invoices and providing reports on field service activities. The Specialist will also be supporting O&M activities to maintain the performance of the asset fleet, track conformance to contractual obligations, prioritize dispatch for maximum efficiency, schedule appointments, optimize technician schedules and provide reports on field service activities.
\n Operations Command Center Specialist Responsibilities Analyze production information to confirm system performance is as expected.Create, dispatch, and manage work orders to meet company SLAs.Assign service teams and technicians based on existing business rules to optimize efficiency, reduce cost, and reduce time to issue resolutionUpdate accounting accruals for completed work ordersDiagnose and identify remedies for solar systems requiring maintenance, service, or updates.Identify causes of non- or under-performing systems.Maintain accurate appointment bookManage technician occupancy and daily schedule to ensure full utilization while managing overtime through a combination of customer appointment and non-appointment work order assignmentReceive and process field service reports from internal and external service providers according to established processes and proceduresReview and process field service invoicesReview service reports returning from the field for acceptable work completion and issue resolution.Schedule appointments directly with customers Minimum RequirementsHigh School diploma (or GED) is a minimum requirement.2+ field service coordination or remote troubleshooting experience in related position.PC skills: Microsoft Office - Excel, Word, & Outlook required Preferred QualificationsBi-lingual (English and Spanish) preferredDispatch, scheduling, or customer service experienceHands on solar or electrical experience preferred.Salesforce.com experience preferred.Strong home construction or residential electrical knowledge preferred. Additional Knowledge, Skills and AbilitiesAbility to work as a team member and interact with other departments Ability to work under pressure with strict time deadlines Administrative or customer service experienceDetail oriented with the ability to multi-task.Strong written and verbal communication skills. Working ConditionsOpen office environmentAbility to work overtime, when requiredWorks in office; not a remote or work from home positionEstimated travel time – 0% Sunnova offers a generous employee reward package that includes:Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.Competitive compensation & annual bonusPaid time off, including 10 holidays and Paid Parental LeaveCell phone allowance for many rolesFree access to onsite fitness center in Houston and/or discounted fitness memberships through health providerComplimentary garage parking in Houston
\n#LI-LS1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We appreciate the capabilities of artificial intelligence (AI), and we are looking to hire real people. If you use AI for any part of the job application process, we highly encourage that you review any AI generated content to ensure your personality and unique capabilities are highlighted. We reserve the right to disqualify candidates that we reasonably believe solely relied on AI generated content in the application process. If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.