Operations Coordinator, Virtual Resettlement

POSITION SUMMARY: HIAS is embarking upon providing virtual resettlement services to clients in the Virtual Reception and Placement (VR&P) Program funded by the Bureau of Population, Refugees, and Migration (PRM). This new program is intended to be an alternative, "lighter touch" pathway for higher-resourced, lower-risk cases than traditional on-site resettlement. In the virtual setting, caseworkers assist from afar, communicating through various channels, to assist as needed to position new arrivals for the same ultimate goal—successful integration in the community and early self-sufficiency.
It is anticipated that new arrivals, with support from U.S. ties and virtual caseworkers, will receive core services, including public benefits, healthcare, social services, public education, and employment assistance, while having access to stable housing from the U.S ties.
HIAS seeks an Operations Coordinator, Virtual Resettlement who will work as part of a team to coordinate and facilitate services to refugees who are participating in the new virtual resettlement program. Participants in this program will be placed with family and friends and supported and guided remotely by a case management team. The Operations Coordinator's role on this team is to ensure that systems for tracking and monitoring client activities are developed and implemented, so clients receive all required services including direct per capita payment.
The Operations Coordinator will review and submit client period progress reports to the State Department at required intervals and will act as a liaison with third party vendors (Western Union, or another payment vendor, and communications software provider Zendesk). The Operations Coordinator will also assist with online platform development and troubleshoot technological issues. The Operations Coordinator, in close coordination with the case management team, will assist with the development of forms and materials for clients and U.S. ties, and have documents translated and stored in SharePoint for case managers to share with clients.
Note, this is a temporary position that starts ASAP and ends December 31, 2024, with possible extension. We are hiring 2 total vacancies for this role, and the salary for this position is $57,500.00. This position is contingent upon a pending funding agreement. This position can be based at our headquarters in Silver Spring, Maryland or our office in New York, New York, or it can be remote for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (Arizona, California, Colorado, Connecticut, Florida, Georgia, Iowa, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, Ohio, Oregon, Pennsylvania, Texas, Virginia, West Virginia, Wisconsin). ESSENTIAL FUNCTIONS: Utilizes existing systems and assists in the development of new systems to build high-quality functionality for this new virtual program; such systems include client payment processing, fund transfer, client communication software, client tracking, monitoring protocols and forms (some in translation), internal and external reporting.Tracks refugee arrivals for payment processing and other administrative tasks.Submits requests for client disbursements to Netsuite, HIAS' payment system, and ensures transfer of funds to client through Western Union or another vendor.Ensures direct per capita to clients on time, tracked and documented.Acts as liaison with third-party vendors including Western Union, Zendesk and others.Educates case management team on systems relevant to their duties.Serves as point person when technological issues arise.Submits client and program reports to State Department and other program partners.Performs other duties as assigned.QUALIFICATIONS & REQUIREMENTS: Undergraduate degree preferred.2-3 years of relevant professional experience.Strong computer skills, including ability to assist in development of online systems.Knowledge of U.S. Refugee Program required; previous work experience at a resettlement affiliate strongly preferred.Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred; proficiency in Microsoft Excel, PowerPoint, and Word is essential.Excellent verbal and written communication skills.Excellent interpersonal skills to maintain key relationships with program staff and external partners.Well-organized and detail-oriented; ability to work under pressure and meet deadlines.Self-starter able to manage and carry out varied functions of multi-faceted program.Excellent planning and organizational skills; ability to prioritize, manage time efficiently in a fast-paced work environment and remain flexible in an ever-changing landscape for refugee issues.Ability to work with a high degree of autonomy and accountability while being a team player.Travel, to include travel to insecure operating environments, may be required.HIRING PROCESS: We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here's a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Phone screen with a HIAS recruiter.
Step 3: Video interview with the hiring manager.
Step 4: Video interview with a panel of HIAS employees.
Step 5: Online reference check with SkillSurvey.
Step 6: Offer and background check with Shield Screening or HireRight.
Step 7: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step. ABOUT US: Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION: HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION: Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES: Welcome • Acogimiento • Hospitalité • Hachnasat Orchim We Welcome the Stranger
Justice • Justicia • Justice • Tzedek We Pursue Justice Empathy • Empatía • Empathie • Chesed We Approach our Clients with Empathy Partnership • Compañerismo • Coopération • Chevruta We Believe in Changing the World through Partnership Courage • Coraje • Courage • Ometz We Act with Courage to Build a Better World
Resilience • Resiliencia • Résilience • Ruach We Adapt and Thrive, Continuously Demonstrating our Resilience DIVERSITY: HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!
SAFEGUARDING: HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS' Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.