Operations Director

Position Overview: Non-Profit and Social Services Medical Office
Location: Mainly at Johns Creek location/Decatur location about two times per month.
Hours: 30 Hours per week, considered Full time – Benefits and Insurance Included – PTO – Generous Holiday Schedule – Incredible Team Environment
Specific Hours: Monday, Johns Creek clinic: 9:15 – 5:15Tuesday, Johns Creek clinic: currently 11:00 – 7:00 (starting 1/2/25, 10:00 – 6:00)Thursday, Johns Creek clinic: 3/4-hour shift, between 9:00 – 3:00 – the employee may select the hours.Remote Work: Approximately 3 hours per week, which includes helping with text messages from patients 1-2 hours, approximately Friday – Sunday.
Compensation: Hourly, non-exempt pay range: $24.00 – $25.00/hour, based on experience.
Qualifications: A college degree is not required but preferred.Bilingual – Spanish is preferred but not required.Strong administrative and phone skills required.Confident voice and easy to understand over the phone.Up-to-date computer skills are required.Responsibilities: Cultivate a warm and welcoming environment as the first point of contact for our patients entering the clinic and while following our phone script and confidently scheduling appointments over the phone.Use EMR (electronic medical records) system.Provide order and consistency to the front desk and clinic environments.Assist patient advocates when needed.Lead the Operations team and report directly to the CEO.Participate in monthly staff meetings.Organize quarterly team building activities.Weekly check front desk supplies to ensure what is needed is on hand.Send certified mail when necessary.Scan patient IDs and maintain their medical records.Follow HIPAA guidelines.Complete annual training as required.Assist with new building details and facility needs for both clinics.Provide exit survey reports for board and staff meetings.Coordinate details for quarterly Director's meetings.Annual staff meeting and holiday schedules – determined and approved by the CEO in November and posted accordingly.We are looking for an individual with strong organizational skills and warm people skills.

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