The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, regional management teams, and operations manager. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Independently assesses workflow and redirect work as necessary to ensure operating schedules are met
Communications – Liaise with event suppliers and vendors, communicates policy updates to Executive Services (EXS) Support team, assists event hosts with information in support of event operations policy and procedures
Work with the Operations, event planning, and roadshow teams to recommend appropriate actions to resolve identified problems
Coordinate with Manila service center and EMEA regional team on standardized processes and work flow
Apply project management to assist operational projects as assigned
Resolve varied and complex issues using professional judgment, discretion, and business expertise
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and re-porting control issues with transparency.
Payments & Reconciliations
Execute and track all forms of payments: wire transfer, check, e-invoice, etc.
Provide back up support and training for Roadshow team members in Getzville
Back up support to NAM & EMEA P-Card issuance
Oversee monthly reconciliation of P-Card transactions for event cards and roadshows
Administration
Back up support for Getzville site Manager
Participate in ad hoc and special projects on an 'as needed' basis
Controls
Maintain and review department audit files, including testing against process control documents
Oversee and review close out process processed by EXS Operations Support Team
Provide support to EXS Operations Support team related to reconciliation, risk and controls, expense policy and event procedures
Provide support to EXS operations support team related policies and procedures (expense and payment processes, etc.)
Provide supplier management ensuring compliance with company policies
Assist EXS Operations Support team with identifying and understanding corporate changes to policies and procedures and their impact on the team
Support management and changes to audit documentation in partnership with department senior leaders
Review and work with management on the monthly MCA reviews
Qualifications:
2-5 years of relevant experience
Proficient in Microsoft Office
Strong organizational skills, able to manage time effectively, working to deadlines within a pressurized environment
High level knowledge of related to industry standards and practices
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Consistently demonstrates clear and concise written and verbal communication skills
Self-motivated and detail oriented
Demonstrated problem-solving and decision-making skills
Self-motivation, enthusiasm, commitment and positive attitude
Shows initiative and proactive approach and able to make decisions
Multi-tasking essential. Able to prioritize and work on several projects simultaneously
Commitment to understanding risk and controls, compliance and business reporting requirements
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
Getzville New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$55,440.00 - $77,360.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Nov 19, 2024------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
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