REF36654U NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
We are looking to add a talented Operations Manager that will act as the main point of contact for Market Insights, collaborating with Commercial stakeholders at a local and global level.
Remote based role. Candidates must be physically located within the US. Job Description As an Operations Manager, you'll oversee Market Insights operations in designated countries, ensuring successful implementations, effective budget management, and process improvement. You'll provide operational consultancy, represent the sub-region on leadership groups, foster automation, and ensure team alignment to achieve targets.
Responsibilities: Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results. Provide guidance and coaching to your direct reports and teams. Be a driver of transformation and change. Ensures the team meets the needs of the Sales/Client Solutions. Develops and promotes a service- and performance-oriented culture within the team and Operations. Implements and follows global standard procedures and processes. Ensures global quality guidelines, especially documentation of working processes. Ensures professional workload management, monitors workload, and optimizes staff utilization. Overall responsibility for people development/career progression within the local Ops units. Evaluates team performance, identifies areas for improvement and implements either training or processes to support improvement. Develops skills in the local Ops units across methodologies, industries, and specialisms so that the team can offer consultation to the Commercial Teams. Clearly communicates global and local strategy to the teams; sets goals, provides direction and guidance to direct reports. Responsible for the operation unit budget, monitors key metrics. Identifies and implement efficiencies in the workflow/structure. Ensures cost saving opportunities by using the Global Service Centers/HUBs Establishes and maintains excellent working relationships with the Global Service Centers. Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality. Ensure efficient resource management based on sub-regional objectives and requirements. Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs. Manage controls and compliance. Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies. Qualifications 8+ years of experience in operations and a proven track record of managing teams in a matrixed environment. Background within the Market Research industry. Experience within the Tech & Durables space is highly desirable. Strong understanding of operations processes and KPIs Background in Change Management and Transformation. Multi-cultural leadership experiences. Expert communication and interpersonal skills. Bachelor's or Master's degree. Additional Information Our benefits Flexible working environment Health insurance Parental leave Life assurance About NIQ NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.com.
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