COMPANY OVERVIEW: At Book N' Gather, we're a tight-knit vacation rental management company specializing in crafting unforgettable experiences that leave a lasting impression on guests who choose us for their Michigan getaway. We pride ourselves on the collaborative culture we've built, where each team member is valued for their hard work and perspective.
As owners of vacation rental properties, we understand the needs, goals, and desires of vacation rental homeowners. This knowledge and a white-glove approach have contributed directly to our success.
We offer vacation rental homeowners:
Listing Management Guest Support Booking Management Cleaning and Maintenance Services Poised for continued growth, we're looking for someone who will bring a proactive, experienced, and professional approach to helping us uphold our reputation for exceptional service and pristine properties.
POSITION SUMMARY: A strong work ethic and the ability to solve problems under pressure will be essential for your success as the Operations Manager at Book N' Gather. Your role will include overseeing daily operations, housekeeping, and maintenance teams and ensuring an outstanding guest experience.
This position means that no two days will play out exactly alike but will consist of managing all guest communications, conducting property inspections, developing training manuals, recruiting, and implementing brand policies that ensure efficiency and excellence.
The Book N' Gather leadership team will rely on you to integrate technology, and possess operational know-how, and business sense to achieve and exceed their company goals.
RESPONSIBILITIES: Oversee daily operations managing a specific portfolio of up to 16 properties. Build rapport with the owners of the properties by proactively communicating and becoming an expert on their maintenance, cleanliness, and well-being. Assist your team with escalating guest and homeowner concerns by responding to emails, calls, and tickets Oversee and handle all guest communications. Maintain a portfolio budget, adhere to annual costs, and conduct cost-benefit analyses. Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Book N' Gather policies and procedures Ability to perform light general home maintenance tasks such as needed. Conduct regular inspections of rental properties. Laundry pickup and delivered to houses as needed. Check inventory at each property and restock consumables such as toilet paper, linens, etc., as needed. Develop and implement a physical cleaning guide manual that includes detailed cleaning procedures and photos illustrating how to maintain the property. Recruit, hire, and train cleaners as needed Conduct regular safety inspections, make safety improvement plans, and implement safety recommendations. QUALIFICATIONS: 2+ years of management experience is a plus. Prior housekeeping/maintenance experience is a plus. Computer skills are required on all forms of hardware - laptops, tablets, and mobile devices. Communicate professionally through email, phone calls, video calls, and texts. Ability to work well under pressure in an agile, fast-paced environment. Highly responsive, reliable, and possess strong attention to detail. Reliable transportation to travel between worksites. A valid driver's license with a clean record. COMPENSATION & BENEFITS: Annual Salary: $70,000 - $85,000
Benefits: Paid time off such as PTO, sick days, and vacation days
