Riverfront Hotel Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.
To be directly responsible for the performance of hotel operations which covers General Manager, Front Desk, Housekeeping, Food & Beverage, Culinary, and Human Resources.
Essential Functions:
Quality and efficiency of Hotel operation, in particular: guest services, reservation efficiency and maximum utilization of guestroom space available, attainment of average rate as specified by budget, and payroll control within budgeted limits and in accordance with variance of occupancy levels. Responsible for the quality and efficiency of Housekeeping and Front Office function as related to: cleanliness of all guest areas; payroll and supply control in accordance with budget and varying levels of business; excellence in appearance of all public areas and physical property. Close communications with General Manager and other department heads. Recommends programs for the motivation and development of staff. Assistance in developing annual budget and preparation of action plans. Participate in weekly forecasting and scheduling; daily reviews, operating results and take immediate corrective action if required. Maintains high visibility with associates and guests. First of each quarter submit objectives to be accomplished for the forthcoming quarter. At the end of each quarter, evaluate completed objectives of staff under your direct supervision and develop with department heads objectives for forthcoming quarter. Directs the property operations in General Managers absence. 5-7 years hotel Operations management experience. Experience with hospitality management software (Opera, Micros, etc.). Excellent communication skills. Availability to work nights and weekends.
