Operations Specialist (Education)

BARBRI is looking for an entrepreneurial and dynamic professional driven by the mission of making education more accessible for law students.
We are looking for smart, articulate, and innovative problem-solvers to join a great team.
The Operations Specialist (Education) will work closely with partner schools, law students, and others to manage the delivery of effective online courses and programs.
This person will manage all aspects of online course delivery, focusing on building relationships with faculty and students.
This role is also responsible for tracking and implementing course modifications, tracking attendance, working with faculty to ensure proper course setup and student engagement, ensuring enrollment, access, and appropriate content for all participants, and working with the partner schools to ensure a high level of service.
In addition, the Operations Specialist will have excellent communication skills and will help deliver retention contact strategies and build a supportive relationship with students, to keep students on track and help them stay engaged and hold students accountable to enrollment processes and deadlines.
The Operations Specialist works collaboratively with internal and external stakeholders to implement workflow protocols and operational processes to ensure program quality, timelines, and project initiatives are met in support of our collective goal of delivering on BARBRI's mission exceeding partner expectations.
The successful candidate will be detail-oriented, agile, and good with data and reporting, with a preferred knowledge of the Desire2Learn (D2L) learning management system.Responsibilities include:Manage implementation and maintenance of online course content in appropriate LMS in coordination with faculty and the BARBRI Instructional Design teamDevelop and monitor schedules so that projects are completed on time with the highest quality and results in delivery of the programsProactively identify and resolve partner and implementation issues escalating partner needs and support as requiredIn conjunction with partner faculty, monitor the overall student experience, including academic and programmatic success to create and support a smooth end-to-end student experienceEffectively manage the cyclical demands of academic term launches specific to partner school calendars and high enrollment periodsPerform quality checks on all courses prior to launch including ensuring accessibility standards are metDevelop, review, and maintain systems and procedures to ensure course delivery aligns with required partner policies and procedures, as well as internal stakeholder requirementsDevelop, recommend, and implement procedures and processes in support of recurring course deliveryWork to achieve optimal organizational efficiency and effectiveness, including developing initiatives to improve work processes and enhance systemsEnsure goals are met in areas like student satisfaction, faculty performance and completion ratesMonitor instructional quality and coordinate with instructional design specialists to provide on-going support to online faculty as needed to improve teaching effectiveness and student successOnboard, train, and support new faculty on learning management platform and other instructional technologies utilizedMaintain collaborative and professional relationships with all functional areas and stakeholders related to the programsInteract with partner schools regarding grading policies as necessary, ensuring accuracy of grading reportsAssist in executing action plans for student recruitment and registration, enrollment, orientation, retention, and student support.Perform regular reviews of content with faculty to assess student engagement, gauge students' understanding and plan for changes/modifications of subsequent iterationsAssist/manage invoicing activities with various partner schoolsAssist in overseeing and facilitating student exam periods as necessary, including focusing on exam security and seamless process integration for students.Goal oriented and competitive, setting and achieving, personal and team goals.
Strong expertise with MS Office, specifically Word and Excel, efficient in learning new software.
Ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds Strong work ethic and positive attitude, with a willingness to be flexible Perform other duties as assignedPotential overnight travel assignments to assigned affiliated schoolsNight and weekend support is often required for Tier 1 support itemsQualifications:3+ years' experience in online or higher education environment including learning management systems, faculty engagement and quality assuranceThree years progressively responsible experience managing, administering, or coordinating online learning projectsAdaptable and able to develop a practical view to meet challenges and find solutionsExcellent time management skills with a proven ability to meet deadlines in a fast paced and dynamic environmentExperience with large, multivariable projects and the ability to collaboratively work with cross-functional teams to successfully manage the work, set priorities, meet, or exceed partner expectations, and evaluate progress toward outcomesAbility to work with adult learners with, diverse skill levels as well as diverse cultural and professional backgroundsStrong attention to detail, excellent communication skills and active listeningExercises judgment within defined procedures and policies to determine appropriate actionStrong work ethic and positive attitude, with a willingness to be flexibleProfessional and resourceful style with the ability to work independently and as part of a teamProficiency in Microsoft Office suite requiredFamiliarity with various LMS systems, D2L preferredFamiliarity with FERPA rules and regulationsThrive Beyond the Basics: Our Perks PackageWe believe your dedication deserves more than just a paycheck.
That's why we offer a comprehensive perks package designed to support your well-being and fuel your passions.
Here's a taste of what awaits you:Competitive Benefits: Health, dental, vision, and life insurance plans to keep you and your loved ones covered.
Plus, a healthy contribution to your 401(k) retirement savings.Work-Life Harmony: We prioritize a healthy balance.
Enjoy generous paid time off, including vacation, sick leave, volunteer and other "personal" days, to recharge and explore your interests.Wellness Programs: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.Continuous Learning Opportunities: As an education company, we believe in the power of learning.
Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.Flexible Work Arrangements: We understand the importance of work-life balance.
Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.Opportunities for Growth and Advancement: We're committed to helping you reach your full potential.
Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.Employee Assistance Program: Life can be unpredictable, and we're here to support you through challenging times.
Access our employee assistance program for confidential counseling, legal assistance, and other support services.And More!At Barbri, we believe that investing in our employees leads to mutual success.
Join us and be part of a passionate team dedicated to transforming education through innovative technology.Barbri is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.
We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We believe that diversity fosters creativity, innovation, and success.
We are dedicated to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.Qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us in our mission to empower individuals through education and technology.
We welcome candidates from all backgrounds to apply and help us build a diverse and inclusive workforce.Locations Dallas, TX Remote status Fully Remote Yearly salary $55,000 - $60,000 Employment type Full-time