Operations Specialist

Job summary
The Bank Operations Specialist - Pending Applications Support is responsible for high quality support and serviceProvides proficient knowledge towards CDD/EDD, and documentation requirementsExpected to accurately apply bank policies when reviewing customer documents and effectively communicate with customers
Job seniority: mid-to-senior level
Responsibilities
• Efficiently move applications through the review process to provide a high level of customer satisfaction• Analyze and review customer documents for accuracy• Verify customer income for loan approval based on bank underwriting policies• Respond to Pending Applications servicing ticket system to provide effective and timely communication with customers• Review OFAC matches, override OFAC false hits, and report accordingly• Work closely with Fraud partners and report any suspicious activity• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies• Support the creation of training materials, RCSA documentation, and process flows• Participate in UAT testing• Additional operational administrative support as needed
Requirements
• 3 - 5 years of banking, customer service or related industry• High School Diploma or equivalent credential• Excellent data entry and typing skills required• Proficient in Word, Excel and Adobe Acrobat• Excellent attention to detail and reading comprehension skills• Ability to efficiently adapt and move between various document types while processing• Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner• Familiarity with FIS core banking helpful• Previous experience as a bank teller, customer service representative, fraud analyst, risk analyst, branch assistant manager, or bank operations specialist preferred