Operations Specialist, Scheduling and Cell LogisticsJob Number: 24-01710
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for a
Operations Specialist, Scheduling and Cell Logistics
for our client in
Seattle, WA.
Eclaro's client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you're up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:Responsible for monitoring patient treatment schedules for the manufacturing of the company's clinical and commercial autologous cellular immunotherapy products.Resolve real-time operational issues related to transportation,manufacturing, distribution, and administration. The primary duty of the Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations.Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.Responsibilities:
Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partnersCreate and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logisticsMonitor collection, delivery, transportation, and manufacturing activitiesTroubleshoot and develop plans of action for issues throughout the patient journeyInteract with internal and external stakeholders over the phone and emailEnsure a positive end-to-end customer experienceExecute escalations and facilitate product returns and product replacementsInput and maintain transactional data related to patient schedules within Client's scheduling systemDocument feedback from customers and partners as receivedActively participate in tactical and other meetings as assignedFacilitate daily operations activities and meetings including shift turnover on rotating basisProvide real-time scheduling portal support to external usersMonitor and triage requests and issues within the case management systemProvide support as assignedComply with applicable SOPs, work practices, and other documentationAccountable for individual performanceExecute project tasks as assignedExecute working groups tasks as assignedRequired Qualifications:
Highly self-motivated, self-aware, and professionalAble to work independently and in groupsFlexible in responding to quickly changing business needsExceptional customer service orientationSkilled at managing tense situations and de-escalationEager to work with teams from other regions and culturesAble to share workspace for independent and collaborative workStrong sense of ownership and accountabilityFluent reading, speaking, and writing skillsStrong Problem SolverExperience working cross-functionallyBachelor's degree or 3 years of work experiencePreferred Experience:
Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chainSalesforce ExperienceWork experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chainPay Rate:
$41.00/hr
If hired, you will enjoy the following Eclaro Benefits:
401k Retirement Savings Plan administered by Merrill LynchCommuter Check Pretax Commuter BenefitsEligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:Sofia Dela ******** ********
Equal Opportunity Employer:
Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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