Andretti Indoor Karting & Games (AIKG) is seeking an Operations Supervisor to join the team at the Buford, Georgia location. Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high-speed, high-tech indoor Karting on multilevel tracks, multi-player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.
POSITION SUMMARY: The Operations Supervisor position is a full-time hourly role, responsible for assisting the Operation Managers of the facility with leading daily operations including staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, and safety and security. The Operations Supervisor must be the leader of the shift with the operations managers and create an environment that encourages ownership and accountability. An Operations Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.RESPONSIBILITIES: Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing, and quality of products.Accountable to maximize daily sales and effectively manage costs, labor, and cash control.Maintain opening, running, and closing duties for the department.Manage organization and cleanliness of departmental areas.Responsible to take a proactive approach to guest relations, including time spent on the floor interacting with guests, table visits, etc.Ensure the highest level of quality and standards of service.Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e., product, timing, service, entertainment, excitement, etc.Empower staff to deliver exceptional legendary service.Execute any special events with the Leader on duty.Provide management with direct and honest feedback of staff regarding performance.Assist with staff training and employee relations.Ensure that staff morale is maintained at a high level.Take an active part in the recruitment and retention of staff.BENEFITS: Top PayFlexible SchedulesPersonal/Family Medical, Dental and Vision Coverage$25K Company provided Life InsuranceCompany provided Short Term Disability InsuranceAccident, Critical Illness and Voluntary Life InsuranceVacation and Sick time accrued during the first year401K with 4.5% company matchQUALIFICATIONS: Guest service and leadership experience is preferred. A Drug Test and Background Check is required prior to employment. The physical demands described are representative of those that must be met by an Andretti Team Member to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
6 months or more of Andretti brand and culture exposure is a plus.Current trainer or team lead is a plus.Proven leadership and team skills; ability to motivate and manage all levels of staff.Strong written, verbal, and organizational skills.Ability to work with minimal supervision and make independent decisions and judgment in keeping with the level of the position.Ability to lift up to 60 lbs.Maintain all safety procedures.Open and full availability.Willingness to work a flexible schedule including holidays, nights, and weekends.Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.Gregarious, upbeat, and outgoing personality.
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