Nesco is partnering with one of our top clients in the Akron, OH area on a long term Customer Success opportunity! This is a great opportunity for an experienced Customer Service liaison with a strong manufacturing background to play a critical role in delivering cutting edge thermal solutions to industry leading customers worldwide!
Customer Success Specialist - Temp to Perm
Summary:
The Customer Success Specialist is a critical supporting function to assure we have a working partnership for exceeding customer expectations. Think of this role as the Gate Keeper who ensures all customer requirements are met by enlisting all required support departments. At its core, this position will communicate, maintain the CSM tool, track shipments, review inventory and relay order status to internal and external customers. This position will report to the Customer Service Manager.
Primary Responsibilites: Process customer orders Interface with customer supplier portals Process inter-company orders Maintain warehouse finished goods and in-transit stock levels Log customer complaints and resolve customer orders discrepancies Working efficiently with the following departments is absolutely critical: Customer service, Sales, Engineering, Warehouse, and Purchasing Qualifications: H.S. Diploma required, college degree preferred Skilled in MS Office Suite Software with expert proficiency in EXCEL Strong organizational skills and attention to detail Expert communication skills required to interface with multiple departs (purchasing, sales, engineering, customer service, and warehousing) Prior ERP/MRP, Sage software experience is a plus Order fulfillment experience in a manufacturing environment highly desired Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.