Job Posting Title:Order Management Operator
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
We are looking for an Order Management Operator. This role will be based in Johnston City, TN.
Role Description:
Must have strong reporting experience, meeting deadlines, and meeting high accuracy goals.
Respond and resolve problems in a timely and accurate manner while providing excellent customer service.
"Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
Manage the data workflow, as it interacts with the workflow in the CRM tools
Utilize CRM tool to directly communicate to internal/external customers, suppliers and affiliates.
"Transfers" expected to integrate processes and results from other workflows and disciplines to develop and accountably propose appropriate and effective solutions for significant parts of solutions
Primary focus will be supporting multiple product lines within assigned business segment for customer types including industrial, and construction distributors, end user accounts, and OEMs.
Follow up and engage stakeholders as required until the expected release date for open orders are addressed accordingly.
Develop knowledge of assigned products within division and systems to move within the Customer Support Organization.
Develop lasting professional relationships within organization such as: plants, warehouses, sales, standard pricing, product managers, and buyers.
Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization.
You'll win us over by having the following qualifications:
Basic Qualifications:
5+ years of practical Customer Support experience and/or related field (Phone/Web/or Live Chat)
Demonstrated ability to reproduce a customer problem, isolate cause(s) and drive resolution.
Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
Ability to multitask and handle a high volume of work accurately.
Strong data analytical and problem-solving skills in identifying patterns and trends.
Proficient with Microsoft Suites.
Post Sales Activities, Replacement Parts, Customer Reconciliation of Billing Discrepancies, and Disputes
Execution of Final Invoice in Coordination with Product Manager and Technical Closing of the Order
Margin Review and Analysis of Orders with Manager and/or Business Finance Controller
Preferred Qualifications:
Associates degree in related discipline.
Knowledge of SAP, CRM systems and Quotation tools.
5+ years of practical Customer Support experience supporting industrial, construction, mechanical, and/ or electrical industries.
Experience with managing software applications.
Secure wireless and/or automation product experience may be required
You'll benefit from:
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $51,030 - $87,480.The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
Create a better #TomorrowWithUs
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.
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