POSITION RESPONSIBILITIES Support Account Managers and customer accounts as assigned by providing exceptional
support and developing strong relationships with team members and customers at plant
and/or corporate locationsDaily coordination of orders, material shipments and ASN's, entry/processing and
management of incoming customer orders through shipment, including internal expedites
with supply chain, QA, Operations and Logistics to ensure accurate and timely
processing of ordersWork with customers and internal teams to communicate constraints in supply and
coordinate with them to adjust orders accordinglyRespond to customer requests related to shipping documentation and proof of deliveryAnalyze and communicate customer demand changes internally to Buyer and externally
to Customer when appropriateAssist in investigation and resolution of customer concerns, working with Operations,
Supply Chain, QA and Engineering as necessary to ensure closure, along with entering
and tracking RMA's and replacement Customer orders as necessarySupport Finance in resolving receivables and invoicing concerns; process credits and
debits as neededProvide follow-up support for all customer or company requests and objectives
Dependent upon account, responsibilities may include instances ofProcess, submit and follow up on customer quotationsContract/P.O.
Review and Records Management per documented processesInitiate set up of customers and track to completionManage customer pricing in systemPrepare, submit and track customer drawing or specification changes, deviation requests,
supplier change requests and buy authorizationsSupport the reduction of excess and obsolete inventory by investigating and compiling
supporting informationUpdate and maintain all applicable reports in a timely mannerSupport GFC branch(es) with contract VMI serial files (if applicable) SKILLS, KNOWLEDGE, ABILITIES: Strong sense of urgency and ownership with a commitment to working with customer and
internal teamsExcellent communication skills including verbal, written and interpersonal
Customer Service/Account Manager 2 May 17, 2023Ability to identify and negotiate solutions that are aligned with company strategies and
goals, and gain agreement from customerFocus on attention to detail and accuracy while meeting deadlinesCapacity to handle multiple detailed tasks with frequent interruptionsStrong organizational and follow up skills, ability to manage time and plan, flex and
coordinate workload with shifting prioritiesAbility to recognize potential problems, correctly identify actual problems, and take the
necessary steps to prevent or resolve problemsAnalytical ability to gather and interpret data and relevant information and draw accurate
conclusionsProficient use of ERP system, Microsoft Word, Excel (v-lookup and pivot tables) and
OutlookWillingness and ability to be flexible and adapt to changing job requirementsAbility to understand and follow all processes and procedures ENVIRONMENT: Must be able to work in a busy office setting and/or remotely as a self-starter without
direct supervision at all times PHYSICAL REQUIREMENTS: Must be able to sit and work at a computer for up to 8 hours per day JOB QUALIFICATIONS: Must have high school diploma or equivalentPreferred: Associates Degree or higher, or 2+ years of related experiencExperience in the fastener, distribution, or manufacturing industries is helpful WILL BE EVALUATED ON:
AttendanceAdherence to all safety policies and proceduresDependabilityKnowledge of JobQuality of work performedAchievement of departmental and personal goals and objectivesInterpersonal Relations/effectiveness as a team player