We are looking to add another team member to our Order Management team! The primary role of the Order Support Specialist is to partner with our sales department and assist in driving positive experiences with our Domestic Distributors. Tasks commonly include customer support, coordinating expedited orders, delivering status updates, perform telephone support as needed, supervise contract commitments. This is a customer contact position that requires oral and written communication skills.
Primary responsibilities:
Join a team of existing Order Managers and learn from the best!
Receive, review, process and coordinate customer orders and inquiries
Prepare documentation and ensure compliance with regulations.
Provide quality responses to, delivery, price, and new product inquiries.
High degree of cross training required.
Coordinate internal and external questions, concerns, issues, problem solving.
Review contract/purchase orders to ensure customers' quality requirements are met.
Maintain reports, records, and systems.
Perform projects and related duties as assigned.
Qualifications:
2+ years Order processing experience (preferred)
2+ years of account management or relative customer experience
Strong constitution and positive temperament
Passion for driving process improvement
Ability to multi-task in a fast-paced environment
Able to learn quickly
Excellent verbal and writing skills
Digital literacy with focus on Microsoft Suite Products
Customer facing background including phone support
Works well within a team environment or as an individual contributor
Strong attention to detail
Ability to complete tasks with minimal direction using established policies, guidelines, written & verbal procedures and instructions.
Able to maintain punctual and consistent attendance.
Able to sit in a workstation facing a computer for extended periods of time
Prior experience with Oracle preferred
Prior experience with Microsoft Dynamics a plus
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
Fortive: For you, for us, for growth.