Ortho Navigation Srvs Coord-Rn - Department Of Orthopedics

Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details:  
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. 
Serving our community since 1998, MidState Medical Center is a vibrant and progressive organization with a genuine concern for our patients, community, and employee's alike. We've earned top honors for quality stroke care, gold level recognition for organ donation, and employing leaders in the field of cardiovascular and pulmonary rehabilitation, providing the highest quality level of care.
Job Description:


The Orthopaedic Navigation Services Coordinator-RN is responsible for improving navigation workflow, identifying opportunities for improvement and the coordination of orthopaedic and spine patient care.  
This position supports team members in alignment with HHC's vision, core values and leadership behaviors.
This is an experienced and advanced level position that provides clinical expertise to members of the department


Job Responsibilities: 

Serves as ambassador of the H3W leadership behaviors. 
 Provides coaching and training to new employees or for new tasks to existing employees
Advances the profession of nursing by contributing to the clinical development of others
Serves as a resource to colleagues on issues/questions and provides guidance
Collaborates with members of the inter-professional healthcare team to assess learning needs, monitor clinical competency and support action plans
Coaches for improved performance by providing appropriate feedback
 Communicates practice/programmatic changes to the multidisciplinary team
Promotes change management initiatives to drive desired outcomes
Partners with organizational leadership team to facilitate improvements and assist in the measurement of outcomes
Maintains a positive environment
Provides appropriate feedback to program manager regarding any concern/issues that may arise
 Assists with onboarding and training of new staff.
Acts as the subject matter expert (SME) in a designated clinical program or population.
·  Provides guidance and expertise to colleagues and patients within specialized skillset(s)
·        Researches and recommends best practices for implementation
·        Works with team to standardize care and create treatment guidelines
·        Serves as a resource and role model for high reliability organization (HRO) focus and integrates HRO initiatives into practice
·        Leads special interest group and/or councils, to ensure excellence in care for a specific patient population.
Assists with the operations and coordination of the department or site as assigned by the program manager to include but not limited to:
·        Assisting with department huddles
·        Managing drivers
·        Implementing countermeasures
·        Developing navigator work schedule.
Assists with quality control, data collection and quality assurance for regulatory compliance and accreditation. Identifies opportunities for improvement and recommends process improvements utilizing operating model.
Facilitates the patient experience across and tracks patients within the continuum of care. Collaborates with the multidisciplinary team to accomplish consistent systems of care.
 
Performs navigation duties. Assists Patients with:
·        Scheduling ortho appt. in a timely manner from ED referrals
·        Navigating the healthcare system, community resources, and educational needs
·        Communicating with provider and care team as well as answering questions related to the treatment plan.
 
Collaborates with the program manager on specific orthopaedic program development.
Communicates with providers and multi-disciplinary care team members to facilitate transition of services throughout the continuum of care.
Creates and maintains effective, positive customer service relationships by:
·        Identifying customers and their needs
·        Ensuring that needs are met
·        Responding appropriately to difficult interactions, and educating the staff on the importance of quality customer service
·        Communicating effectively and in a timely manner with the staff, management, and customers to facilitate the flow of information necessary to the success of the colleagues, program, function, and the organization.
Provides patient and caregiver education regarding treatment, precautions, and equipment use
Completes all documentation including but not limited to:
Evaluating care plan and transitional care planning 
Following up within EMR and patient engagement platform.
Participates in committees to ensure programmatic and practice changes are met.
Maintains a clean, neat work environment for patients and staff including adhering to infection control and safety precautions
Maintains clinical proficiency, continuing education units (CEUs), annual health stream, and all education requirements as required by the State of Connecticut licensure.
Performs other related duties as required.

Qualifications  





Minimum Requirements
 


Preferred Requirements




Education
Bachelors of Science Degree Nursing


Education
Master's Degree in Nursing




Experience
·        Minimum 3 years' experience as a Registered Nurse required
·        Experience as navigator or mentor required


Experience
·        5 years' experience as a Registered Nurse
preferred




Licensure, Certification, Registration
·        Current State of CT RN license required
·        Basic Life Support (BLS)
o   (BLS upon hire or within 30 days of hire: varies by facility)
 


Licensure, Certification, Registration
Certification in a specialty area preferred within 3 years of employment
 
 




Language Skills
Must be able to communicate in a variety of mechanisms utilizing the English language. 
 


Language Skills
 




Knowledge, Skills and Ability Requirements 
·        Must have strong patient assessment, patient management, and documentation skills.
·        Must demonstrate appropriate clinical knowledge to evaluate and prioritize patient issues.
·        Must demonstrate excellent leadership, communication and problem-solving skills.
·        Strong ability to coordinate and manage patient care needs recognizing issues that require intervention
·        Strong ability to communicate effectively with patient, family, and team members to reach optimum patient outcomes.
·        Excellent interpersonal skills
·        Demonstrates competence, including knowledge and behaviors, to meet age specific patients' needs
·        Maintains infection control policies related to patient care
·        Exhibits professional accountability
·        Highly effective verbal and written communication skills
·        Ability to work effectively with other departments
·        Ability to manage and organize multiple priorities
·        Strong ability to coordinate and manage patient care needs recognizing issues that require intervention
·        Strong ability to communicate effectively with patient, family, and team members to reach optimum patient outcomes.
·        Excellent interpersonal skills
·        Demonstrates competence, including knowledge and behaviors, to meet age specific patients' needs
·        Maintains infection control policies related to patient care
·        Exhibits professional accountability
·        Highly effective verbal and written communication skills
·        Ability to work effectively with other departments

Ability to manage and organize multiple priorities

 
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.