Description
The Sales Representative at Arbor Works Tree Service Company is responsible for generating new business, managing client relationships, and driving sales growth by offering tree care services, including trimming, pruning, removal, and plant health care.
The role involves proactive outreach to potential clients, providing consultations, and ensuring client satisfaction throughout the sales process.
The Sales Representative plays a key role in expanding Arbor Works' customer base and maintaining long-term relationships with residential and commercial clients.
Responsibilities Lead Generation & Client Acquisition:
•Identify and generate new business opportunities by actively seeking out and contacting potential clients.
•Conduct cold calls, follow up on leads, and attend networking events to promote Arbor Works' services.
•Schedule and attend site visits to assess client needs, provide consultations, and deliver accurate service quotes.
Sales Process Management:
•Develop and present service proposals to clients, outlining scope, pricing, and timelines for tree care services.
•Maintain regular follow-up with prospective clients, addressing any questions or concerns to move the sales process forward.
•Negotiate and close contracts, ensuring that all details are agreed upon and aligned with both the client's expectations and Arbor Works' standards.
Customer Relationship Management:
•Build and maintain long-term relationships with residential and commercial clients by providing excellent service and regular communication.
•Offer ongoing support to clients, ensuring they are satisfied with the services provided and encouraging repeat business.
•Maintain an up-to-date client database, documenting all interactions, service quotes, and completed projects.
Collaboration with the Operations Team:
•Work closely with the production team to ensure that all scheduled services are completed according to client expectations and timelines.
•Communicate any special requirements or concerns from clients to the operations team to ensure smooth service delivery.
Market Analysis & Strategy:
•Monitor industry trends and Arbor Works' competitive position in the market to identify opportunities for growth.
•Provide feedback to management on customer needs, service demand, and potential areas for business expansion.
Qualifications
•Some industry or product knowledge preferred and a High school diploma is required
•Exceptional negotiating, interpersonal, presentation, persuasion, and communication skills
•Ability to meet and exceed monthly quota in sales
•Deadlines and details motivate you to provide exceptional customer service to your prospects, clients, and team alike
•2 years of outside sales experience or related marketing experience