Our world is transforming, and PTC is leading the way.?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Americas Partner Operations, Specialist
Location:Report to Headquarters in Boston, MA on a hybrid model
PTC's business continuously evolves to bring product innovation and customer value to the marketplace. Revenue Operations ensures that Sellers and Partners have the tools, processes, support and resources necessary to achieve success.
Your Impact:
Within Revenue Operations, the Partner Operations team is accountable for all aspects of operational support to partners within the Partner Network. The Partner Operations Specialist will provide operational support for Partners and the Partner Network ecosystem with the goal of driving Partner efficiency, supporting achievement of company financial goals and the strategic success of the Partner Network. This will be accomplished through deep understanding of process, policies, tools and the business while pursuing continuous improvement and collaborative execution.
Your Day-To-Day:
Responsibilities span deal support, system support, provision of enablement through program and contract support.
Manage the Deal Registration process for the Americas.Triage requests and render approval/rejection within an appropriate time and in accordance with program guidelines.
Collaborate cross functionally, as needed.
Proactively contribute to process and system enhancements.
Deliver operational support to the America's Partner EcosystemTriage and address requests in a timely manner. Applicable topics may include:Administering deal related contractual artifacts.
Providing first level support on process and system (Salesforce.com) related issues
Providing order support to unblock issues which hinder or delay order submission.
Liaising with the Commercial Desk on complex deal structures
Deliver regional enablement to Partners. This may include:Delivery of ad hoc training on target topics.
Collaborating in the structured delivery of enablement to top partners in collaboration with the enablement team (process, policy and system topics).
Proactively manage the integrity of opportunity data in Salesforce in support of financial or operational analytics.
Actively pursue and promote operational efficiency recommendations for self, team members, Partners and Partner Managers.
Lean in to support team members if capacity challenges require and serve as a back-up resource on specific Microsoft management activities.
Preferred Skills and Knowledge:
Self-motivated individual, proactive contributor who works well as an individual and within a team environment.
Able to work in a fast-paced and demanding environment.
Strong organizational, prioritization, problem-solving and multi-tasking skills.
Proactive, effective communicator with strong organizational and inter-personal skills
Skilled in the use of MS Excel and other Microsoft Office tools
Advanced knowledge of Salesforce.com
Strong operational or customer support orientation
Basic Qualifications:
3+ years of experience working in operations at a software company or in a customer facing, support type role. Channel and SaaS experience preferred.
Bachelor's degree
Previous experience in working with software sellers
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws.Review our Privacy Policy here."
