At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins. Join us in shaping a future where every business owner has the opportunity to thrive. We are looking for an experienced Operations manager that is metrics and sales driven. If building relationships and delivering extraordinary value and service is what you are all about, we would love to have you as part of our team. In this role you will be working with our dealer network to provide the support they need as we grow our partnership.
Compensation: $75-90KModality: On-Site FLSA Exemption: ExemptSchedule: 7:30 am – 5:00 pm Monday - Friday
What you will be doing: • Build a team mindset of issue ownership, with an emphasis on excellent communication and full issue resolution• Interface with Technology and Product groups to drive root cause resolution for chronic issues• Design and implement a scalable case management process that enables us to fully resolve customer and partner issues• Ensure proper service level metrics are achieved• Build long-term relationships of trust with our dealer network• Utilize customer contact data to improve our products and services• Effectively communicate the company's value proposition to partners and brokers• Consistent follow-up with customers and partners via phone, email, and messaging to answer customer questions and solve problems about their accounts• Provide feedback/suggestions on processes employed by the team to achieve funding growth• Other duties may be as assigned as needed
What you have:• Drives for Results meets or exceeds multiple/simultaneous deadlines while supporting a calm, fun loving, and always professional demeanor• Self-starter who wants to work hard and contribute every day to a thriving organization with ability to understand Clicklease's evolving needs• Flexible, adaptable, and readily adjusts strategy and tactics to meet evolving business needs • Passion for process improvement – using data and project management experience to effect positive change• Effective Communicator – clearly and proactively communicates to management, peers, and customers• Magnetic Personality – able to create an instant connection with customers & co-workers• Contributes to the culture of Clicklease as a team player as well as living the Clicklease values
What will make you stand out:• Minimum of 5 years of experience in Operations Management• At least 5 years of experience in the Contact Center industry• Financial Services and/or leasing experience• Tech savvy and experienced with CRM software
**Clicklease only accepts resumes submitted in English**
Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.