Hey there! We're AKKO - a venture funded & fast-growing insurtech company with a passionate, solution-forward, and collaborative team focused on disrupting the device insurance space. Our mission is simple – Leveraging technology to make protecting people's tech easier and more affordable. Most people's lives have become tech-centric and AKKO provides customers with peace of mind that their tech is safe guarded in a transparent and seamless way. Backed by amazing investors such as Mundi, Fika, and Pear, we are just getting started! The Partner Success Manager will play a pivotal role in fostering and enhancing relationships with strategic partners in the cellular and telecom industries. This role requires a strong technical understanding of our product, expertise in sales enablement, and the ability to take ownership of processes from 0 to 1. The primary focus will be on managing key partnerships, driving revenue growth, and ensuring the success of our collaborations. Success in this role demands strategic thinking, relationship management, and a deep understanding of our product and market dynamics.
THE DAY-TO-DAY Develop and execute strategies to increase revenue through new and existing partnerships, identifying upselling and cross-selling opportunities. Build and maintain strong, collaborative relationships with key partners to drive mutual success. Serve as the primary point of contact for partner inquiries, concerns, and escalations. Collaborate with internal teams to resolve issues, optimize partner performance, and implement strategic plans for partner success. Leverage technical product expertise to guide partners in understanding and adopting solutions effectively. Analyze market trends and competitor activities to identify potential opportunities or threats and share insights with internal teams. Proactively address challenges and roadblocks within partnerships to maintain smooth collaboration. Clearly articulate the value proposition of our products, providing partners with regular updates on industry trends, product enhancements, and other key information. Define and track key performance indicators (KPIs) to measure partnership success and identify areas for improvement. Use data-driven insights to optimize partner strategies and performance. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and drive company success. WHAT MAKES YOU QUALIFIED Minimum 4 years experience working in partner success, partner management, or a similar role (preferably for a startup). Bachelor's degree in Business, Marketing, or equivalent practical experience. Proven track record of successfully managing strategic partnerships and driving revenue growth. Strong understanding of technical products and the ability to communicate their value to partners effectively. Experience enabling partner teams with tools, resources, and training to drive success. Demonstrated ability to build and own processes from 0 to 1, driving operational excellence. Expert project manager with great organizational skills. Self-starter with a solution-oriented mindset. Strong interpersonal skills, ability to think strategically, and problem solve. Excellent written, verbal, and presentation skills. Experience with Hubspot or similar CRM software. All around team player, fast, and self-learning individual. The base salary for this position ranges from $80,000 to $120,000 with performance-based incentives including bonuses and/or commission. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. WHY YOU'LL LOVE IT HERE Unlimited vacation Paid sick time Competitive health benefits, including medical, dental and vision insurance Robust 401k program – to invest in your future Monthly wellness stipend (e.g., gym yoga, meditation, etc..) – we value your well-being Monthly treat yourself stipend – dinner on us! Remote workspace stipend – Work from home or from a shared workspace — you decide. Paid volunteer time – giving back to our community is important to us! Annual learning credit –explore personal interests that excite you …and so much more! WHAT ELSE ARE WE LOOKING FOR? Our team is fostered around our core values: Collaborate– Work together to be more effective, lift up others, and win together Aim High– Set ambitious goals Embrace Diversity– Seek different perspectives, bring our true self to work Customer Love– Serve the end user and listen to them Nurture Empathy– Listen and strive to truly understand others Take Action– Be proactive, be an owner, value speed Maintain Integrity– Build the AKKO you are proud to work at Data Driven– Use data to iterate, find truth ***CCPA disclosure notice at getakko.com/legal