Description:
Job Summary:
Performs a variety of customer service, in store, marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Serves customer by helping them select products
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
Greets and receives customers in and welcoming manner
Responds to customer questions
Directs customers by escorting them
Provides outstanding customer service
Install in-store signage
Create product tags
Manage product displays
Manage store appearance (cleaning, front facing, straightening)
Rotate product stocking
Update product information (pricing, SKU, bar codes)
Participate in offsite events
Maintain parts inventory system
Determine best parts suppliers
Order parts and accessories
Receive parts
Manage inventory levels
Return parts (Defective, warranties, obsolete)
Perform cycle counts
Assist with physical inventory
Prepare for daily operations
Assist customers in anyway needed
Complete parts sales transactions
Promote product benefits and features
Track lost part sales
Troubleshoot daily issues
Manage quote book
Maintain office equipment
Order office supplies
Order and maintain shop supplies
Maintain customer files
Participate in staff meetings
Participate in internal and vendor training
Participate in cross-training
Review professional publications
Network with industry representatives
Any other assigned tasks
Requirements:
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent sales and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
At least 1 year of experience in Parts Department operations preferred.
Ability to use standard computer applications such.
Ability to work extended hours and weekends as needed.
Basic knowledge of recreational vehicles is preferred.
Ability to apply techniques of suggestive selling in daily work.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Prolonged periods of walking and standing
Prolonged periods of bending and kneeling
Ability to safely use a ladder and work at heights
Must be able to lift up to 50 pounds at times
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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