Description and Purpose: The Parts Manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, pricing, merchandising, displaying, advertising, and staff utilization. Parts Managers will direct, coordinate, and evaluate the overall direction of the Parts Department and Parts employees.
Major Duties and Responsibilities :
Operational Duties: Supervise the day-to-day operations of the Parts Department
Work with the Service Manager to ensure a timely turnaround of parts needed for internal jobs
Coordinate Parts operations in accordance with the Company's policies, principles, and procedures
Research new products and maintain up-to-date product offerings
Understand and oversee inventory controls
Oversee Outside Parts Sales personnel
Conduct meetings with Parts employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation
Handle customer complaints immediately and according to the Company's guidelines
Management Duties: Strive for harmony and teamwork with all other departments
Interviewing and hiring of new employees for the Parts Department
Motivate, counsel, and monitor the performance of all Parts Department staff
Train Parts personnel on products and Department procedures
Assign training requirements for Parts employees
Conduct performance reviews
Reward and discipline Parts employees as needed
Planning Duties: Merchandise the Parts inventory to meet sales and profit targets
Forecast goals and objectives for the Department and strive to meet them
Interpret financial statements and apply that analysis to the operation of the Department
Physical Demands and Environment: The physical demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Daily operation of a computer and other office machines (e.g., calculator, copy machine, and printers)
Occasionally will work in all kinds of weather out of doors
Occasionally employee will lift up to 25 pounds
Daily noise level is usually moderate
Exposed daily to moving mechanical parts
Daily will sit, stand, walk, reach, handle, finger, feel, talk, hear, and see
Education/Training or Experience : High School graduate or GED; or equivalent combination of education and experience
5 years' experience in heavy-duty truck parts required
Prior management experience preferred
Personal Requirements: The ability to read and understand information and ideas presented in writing
The ability to listen and understand information and ideas presented through spoken words and sentences
Able to communicate information and ideas in writing or verbally so others will understand
Give full attention to what other people are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Resolve complaints and problems as they arise from customers and employees
Develop and motivate a team of 20 or more employees
The ability of performing basic math as well as calculating figures and amounts such as discounts, interest, commissions, percentages, and statistics
Interact well with managers, employees, customers, and the general public
Analyze complex business problems and initiate multifaceted solutions
Must have a valid driver's license and meet insurability requirements with the Company's insurance company
