Responsibilities Maintain and provide excellent support at the tech counter for technicians while working in a fast pace environment. To achieve department's monthly goal in retail parts and accessory sales and related profitsHandle incoming parts-related phone callsArrange stock so that it is readily accessible, easily inventoried on a perpetual basis and displayed wellPlan, prepare, and maintain parts stock inventorySell parts over the counter to service, sales and customers and dispense parts to shop personnel when the shipping & receiving department is not availableHandle cashier function of the parts and service departments as necessaryMaintain backorder file for all customer special ordersMaintain master parts and price books and update them as necessaryMaintain appropriate levels of inventory for all items in stock, ordering product on a daily basis as necessaryMaintain, in the IDS computer system, maximum and minimum stock levels for all stocked parts and accessoriesMake sure that all parts sales are accounted for immediately, either as a parts sale or billed to a repair orderAssist the shipping and receiving department in the receiving, counting and stocking of all incoming merchandise and shop supplies as necessaryAssist in the performing of daily cycle counts as necessaryAssist members of the sales department in obtaining special order and aftermarket parts and accessories pricing and order these parts and schedule their installation, as authorized by the sales departmentFill propane tanks for retail customers as requiredMaintain a level of product knowledge necessary to market retail store products to prospective customersLearn and understand the duties of fellow parts personnel in order to provide backup as necessaryMaintain a clean and professional parts desk, parts counter and parts departmentQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyOne year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experienceAbility to read and comprehend simple instructions, short correspondence, and memosAbility to write simple correspondenceAbility to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to apply concepts of basic algebra and geometryAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to deal with problems involving several concrete variables in standardized situationsTo perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Accounting software; Inventory software and Internet software