Job Description
Under general supervision, this Patient Access Associate will be responsible for various roles across multiple services areas. The Patient Access Associate Float I will cover open areas within Patient Access varying from Front Office and Emergency Department (ED) Registration. They may be required to move locations on a day-to-day basis and/or partial day.
The associate coordinates and performs multiple complex functions within the Patient Access department. Utilizes judgment to interpret department policies to resolve routine to complex inquiries/patient account problems with other departments. Identifies opportunities for process improvements and offers potential solutions. Participates in meetings as a representative of the department. Serves as a resource to team members for utilization management in critical coverage areas. Performs all duties in a manner that promotes a team concept and reflects the mission, behaviors, core values and philosophy of CT Children's Medical Center.
Responsibilities
Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations from neonate through adolescence and applies them to practice. Demonstrates cultural sensitivity in all interactions with patients/families. Demonstrates support for the mission, values and goals of the organization through behaviors that are consistent with the CT Children's STANDARDS
Position Specific Role Responsibilities
Registration:
Collects and enters accurate demographic, guarantor and financial data for Emergency Department, Inpatient and
Outpatient cases and Physician Practice Office appointments.
Verifies all required insurance and billing information and uses the proper payer plan codes.
Generates all necessary forms for patient visit and obtains patient/parent/legal guardian signature for Assignment/ Authorization and consent.
Performs pre-registration for scheduled patients and registers patients upon arrival adhering to standard department procedure.
Makes corrections and updates patient information in computer systems as necessary.
Asks patients/families whether their visit was satisfactory and attempts to address any questions/issues prior to patient departure.
Attempts to collect the patient liability, co-payment on all accounts at the designated collection point.
Qualifications
Education and/or Experience Required:
Education Required: High School Diploma, GED, or a higher level of education that would require the completion of high school, is required.
Education and/or Experience Preferred:
Experience Preferred: 1-year minimum direct related experience and healthcare experience preferred.
Knowledge, Skills and Abilities:
Knowledge:
Intermediate knowledge of MS Word and Excel.
ADT systems and Insurance Verification systems (EPIC preferred).
Knowledge of Managed Care, referral/pre-certification/ authorization process.
HIPAA
Skills:
Computer, typing, data entry.
Strong verbal & written communication skills.
Strong organizational skills.
Ability to:
Handle a fast paced, high-volume environment,
Work in a team environment alongside multiple disciplines.
Provide guidance and assist in training to peers.
Have crucial conversations with others/ peers with guidance.
About Us
Connecticut Children's is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children's offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.
At Connecticut Children's, treating children isn't just our job - it's our passion. As a leading children's health system experiencing steady growth, we're excited to expand our team with exceptional team members who share our vision of transforming children's health and well-being as one team.
