Patient Access Representative - I

Position Summary:

The main function of a Patient Access Representative is to act as the liaison between the organization and the customer/patient.
They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.


Job Responsibilities:

- Act as a liaison between LabCorp, the customer base, and patients.


- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.


- Speak with customers in a courteous, friendly, and professional manner using protocol procedures.


- Inquire, clarify, and confirm customer requirements and understanding of the solution.


- Provide additional customer education and information as needed.


- Qualify and establish inbound new customers requesting LabCorp's products and services.


- Work in multiple databases to research complex issues and questions.


- Notify clients of test results in a timely and accurate manner.


- Review test forms for accuracy and report any discrepancies.


- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.


Skills:

- Knowledge of Microsoft Office.


- Strong verbal and written communication.


- Courteous with strong customer service orientation.


- Understanding of medical terminology used in clinical setting.


Requirements:

- High school diploma or equivalent experience.


- Previous experience in customer service preferred.


- Bachelor's degree preferred.


- 0-2 years of experience.

Education: High School