Job Description - Patient Access Services, Assistant - Registration, Flex (2403744) POSITION SUMMARY: The Registration Assistant is responsible for ensuring all emergent patients are registered in accordance to departmental policy and procedure. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing staff, non-clinical staff, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.
RESPONSIBLE: Supports registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.Conducts patient interviews as part of registration procedure, where they gather and confirm patient demographics details, insurance data, and financial obligations.Explains the content of all required forms and obtains signatures as appropriate.Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information.Collects co-payment deductible, and co-insurance amounts according to patient's health insurance plan and contractual agreement.Refers self-pay patient to financial aid / self-pay representative.Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.Maintains current knowledge base regarding insurance information and managed care guidelines, and maintains a knowledge base of designated networks based upon managed care contracts.Demonstrates ability to utilize data retrieval insurance eligibility systems.Manages RQA reports by resolving errors and producing corrected accounts.Collaborates with other departments to ensure the needs of the patient and department are met.Abides by documentation guidelines consistently.Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements.Complies with departmental dress code and maintains a neat appearance.Performs other department specific duties and deemed appropriate by Patient Access Leadership.REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS: High School Diploma or equivalent required.Basic office skills and computer literacy required.Strong communication, interpersonal, and multitasking skills required.Customer service and support skills required.Knowledge in Revenue Cycle / Healthcare / Business Office preferred.CPT, ICD-10, and medical terminology experience preferred.PHYSICAL DEMANDS: Prolonged periods of standing, walking, and sitting.12.5 hour shift.Must be able to lift up to 25 pounds.Commuting to hospital and offsite facilities required.Possible exposure to various illnesses and diseases.Special Notes: Resume/CV should be included with the online application.Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.All Hospital positions may be subject to changes in pass days and shifts as necessary.This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook Southampton Hospital and related facilities.Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital's Employee Health Services.Complete electronic reference check with a minimum of three (3) professional references.Successfully complete a 4 panel drug screen.Meet Regulatory Requirements for pre-employment screenings.Provide a copy of any required New York State license(s)/certificate(s).Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. Company Overview: Stony Brook Southampton Hospital, as part of Stony Brook Medicine, provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers.
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
Job Number:2403744
Job Field:Other
Primary Location:US-NY-Southampton
Department/Hiring Area: Patient Access Services
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