Job Description - Patient Access Services, Associate - Wound Care (2403725)
POSITION SUMMARY: The Patient Access Services, Wound Care Associate is responsible for ensuring that all patients referred for Wound Care services are scheduled and registered in a timely manner based on departmental procedures. Keeps abreast of current insurance regulations and handles administrative support functions related to all departments under the division of Patient Access Services. Collaborates with nursing, non-clinical, and other professional staff to assist in an efficacious process flow and to ensure adherence to regulatory and contractual mandates.
RESPONSIBILITIES: Performs scheduling, registration functions and general office duties including word processing, copying, filing, faxing, answering phones and data entry.Conducts patient interviews as part of the scheduling/registration procedure, where they gather and confirm patient demographic details, insurance data, and financial obligations.Verifies patient's prescription, diagnosis, referring provider and services based on facility and patient's availability.Explains the content of all required forms and obtains signatures as appropriate.Collects co-payment, deductible, and co-insurance amounts according to patient's health insurance plans and contractual agreement.Refers patients to financial aid/self-pay representative.Develops and maintains positive customer service with all patients, colleagues, visitors, and vendors by exercising utmost diplomacy and tact.Collaborates with other departments to ensure the needs of the patient and department are met.Maintains current knowledge base regarding insurance information and managed care guidelines; maintains a knowledge base of designated networks based upon managed care contracts.Demonstrates ability to utilize data retrieval insurance eligibility systems.Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information.Manages RQA reports by resolving errors and producing corrected accounts.Abides by documentation guidelines consistently.Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates and HR policy.Practices confidentiality and privacy protocols in accordance to hospital policies and HIPAA requirements.Complies with departmental dress code and maintains a neat appearance.Performs other department-specific duties as deemed appropriate by Patient Access leadership.REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS: High School Diploma or equivalent required.Associate's degree in Business, Healthcare, or related field or two (2) years' knowledge in Revenue Cycle / Health Care / Business office required.Basic office skills and computer literacy required.Strong communication, interpersonal, and multitasking skills required.Customer service and support skills required.Possesses basic insurance knowledge to help in assisting patients in understanding medical insurance benefits.CPT, ICD-10, and medical terminology experience preferred.PHYSICAL DEMANDS: Prolonged periods of standing, walking, and sitting.Must be able to lift up to 25 pounds.Commuting to hospital and offsite facilities required.Possible exposure to various illnesses and diseases.Special Notes: Resume/CV should be included with the online application.Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.All Hospital positions may be subject to changes in pass days and shifts as necessary.This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook Southampton Hospital and related facilities.Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital's Employee Health Services.Complete electronic reference check with a minimum of three (3) professional references.Successfully complete a 4 panel drug screen.Meet Regulatory Requirements for pre-employment screenings.Provide a copy of any required New York State license(s)/certificate(s).Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. Company Overview: Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners, and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees).
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
Job Number:2403725
Job Field:Other
Primary Location:US-NY-Southampton
Department/Hiring Area: Patient Access Services
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