Job Description - Patient Access Services, Coordinator - Quality Improvement (2403786) POSITION SUMMARY: The Patient Access Services, Quality Improvement (QI) Coordinator will have a diverse range of responsibilities, including implementing improvement activities, policy and procedure management, and increasing compliance rates. This position requires excellent professional skills and will be responsible for data collection, analysis, and measurement of key performance indicators. The Coordinator will oversee all areas of Patient Access Services (PAS) and will be required to travel to satellite facilities. They will resolve quality-related errors/inquiries, develop reporting mechanisms and databases, maintain daily audits, conduct ad hoc performance audits, and log data to provide detailed reports to Patient Access leadership. The Coordinator will work with the Quality Assurance Manager to improve the department's revenue cycle and turn data into actionable initiatives.
RESPONSIBILITIES: Leads and participates in performance improvement activities and ensures compliance of all work-related activities.Develops a system for defining, identifying, and monitoring departmental quality indicators.Identifies department quality gaps and trends, prioritizes and recommends improvements, decreases duplication, and ensures compliance with state and federal regulations.Investigates incident reports, possible patient identity theft occurrences, and patient complaints.Utilizes various systems and maintains applications at the user and administrative level.Primary writer, researcher, and editor of proposed Patient Access Services policies and procedures.Collaborates with Patient Access Services Leadership on new ways to increase quality and compliance and helps design department training sessions.Documents and tracks internal audits and other quality assurance activities.Develops and maintains quality data reports.Provides feedback to management for employee annual evaluations.Addresses staff management issues including policy questions, performance evaluations, staff development, and disciplinary issues.Oversees and coordinates the overall functions of the Patient Access Services department.Provides support and coverage for Patient Access Services Leadership during absences or conflicting responsibilities.Collaborates with other departments to ensure the needs of the patient and department are met.Abides by documentation guidelines consistently.Adheres to all company and department policies and procedures in confidentiality, regulatory or contractual mandates, and HR policy.Practices confidentiality and privacy protocols in accordance with hospital policies and HIPAA requirements.Complies with departmental dress code and maintains a neat appearance.Performs other department-specific duties as deemed appropriate by Patient Access Leadership.REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS: Associate's degree in Business, Healthcare, or related field or Patient Access certification required.Four (4) years' experience in Healthcare / Revenue Cycle / Business Office required.Two (2) years' Patient Access experience required.Two (2) years' quality and data integrity experience required.Customer service and support skills required.CPT, ICD-10, and medical terminology experience required.Strong communication, interpersonal, and multitasking skills required.Must possess quantitative analytical skills and computer savviness including Microsoft Office, Word, Excel, and PowerPoint.Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results.Must be able to multitask in a high-stress fast-paced environment.Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative.Possesses comprehensive knowledge to assist patients in understanding medical insurance benefits.PHYSICAL DEMANDS: Prolonged periods of standing, walking, and sitting.Commuting to hospital and offsite facilities required.Must be able to lift up to 25 pounds.Possible exposure to various illnesses and diseases.Special Notes: Resume/CV should be included with the online application.Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus.All Hospital positions may be subject to changes in pass days and shifts as necessary.This position may require wearing respiratory protection, which may prohibit facial hair.This function may be designated as "essential."Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance.Complete electronic reference check with a minimum of three (3) professional references.Successfully complete a 4 panel drug screen.Meet Regulatory Requirements for pre-employment screenings.Provide a copy of any required New York State license(s)/certificate(s).Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. Company Overview: Stony Brook Southampton Hospital provides direct access to the highest level of academic-based medical care. Located in Southampton, the hospital serves a diverse community. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace.
Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment.
Job Number: 2403786
Job Field: Other
Primary Location: US-NY-Southampton
Department/Hiring Area: Patient Access Services
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