Patient Access Services Specialist (James Wright Center)Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA StatusNon-Exempt
Job Role SummaryThe Patient Access Services Specialist is dedicated to providing best first impressions for our patients, customers, and physicians. The Patient Access Services Specialist is responsible for the registration, referral coordination, and scheduling of visits for the department. This position manages complex appointment scheduling linking clinical visits, consults, and ancillary services. Additionally, this position ensures that patients have all the necessary information regarding their coverage and benefits related to their visit, informs patients of their financial obligations, and directs uninsured/underinsured patients to financial counselors. The Patient Access Services Specialist duties also include communications with multiple departments.
Essential Functions and ResponsibilitiesResponsible for the scheduling of patient visits (including new, follow-up, cancellations, and rescheduling requests)Obtains accurate patient information necessary for medical records, governmental requirements, billing, and third-party payer needsValidates medical, demographic, insurance, and financial data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of accurate appointmentsProvides patient education about coverage and liabilities; communicates possible payment obligations and personally connects patients to a financial counselor if neededPromotes collaboration and service center successFunctions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiencyMaintains accountability for accuracy of data collected and entered into systemsElectronically verifies patient's demographic and insurance informationParticipates in quality improvement processes as requested by supervisor/managerFollows cash handling policies and proceduresJob RequirementsAccredited Bachelor's degree; OR Minimum one (1) year of experience in call center, patient registration, scheduling, office, banking, customer service, or related medical field using computers required. High School Diploma or equivalent required plus post-secondary education courses or certification in business, computers (Word, Excel, etc.), and Office Management. Associate's degree is preferred.
Must complete outpatient registration program and pass with a score of 90% or higherMust pass annual competency exams as requiredMust maintain 95% accuracy on registration quality auditsKnowledge, Skills & AbilitiesDemonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, etc.) requiredDetail-oriented and organized, with good analytical and problem-solving abilityAbility to function independently and as a team player in a fast-paced environmentStrong written and verbal communication skills and excellent spelling
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