Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 4:30pm - 1:30am PST. It may be necessary, given the business need, to work on-call Supervisor rotation, occasional overtime, weekends, holidays, and off hours.
Our office is located at 1601 Ygnacio Valley Rd, Walnut Creek, CA.
We offer 4 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment.
Primary Responsibilities:
Email Review / Research / Resolution
Supervise Patient Access Staff with about 20 Direct Reports
Aid in on-call Supervisor Rotation During Weekends, Holidays, and Off Hours
Staff / Department Rounding
Develop Agenda Topics for Daily Huddles and Chair the Discussion
Staff on Boarding - Identify Candidates / Screen / Interview / Hire / Train / Mentor During Probationary Period and Beyond
Report and Work Queue Support
Schedule Development and Maintenance
Kronos Timekeeping for Staff
Epic Support and Training for Staff
Crucial / Progressive / Developmental Conversation Completion
Registration Support - Registration Completion and Quality Review
POS Collection - Collect and / or Reconciliation of Patient Payments
Downtime Support - Weekend Graveyard Support
Interdepartmental Collaboration
KPI Metrics Tracking and Development
Staff Engagement and Satisfaction
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
3+ years of medical office or hospital experience
1+ years of supervisor/management or team lead experience
1+ years of healthcare revenue cycle (registration, HIM, billing, etc.) experience
Ability to work on-site in 1601 Ygnacio Valley Rd, Walnut Creek, CA
Ability to work any full-time, Monday - Friday, 4:30 PM - 1:30 AM PST
Ability to work any on-call Supervisor rotation during weekends, holidays, and off hours based on business need
Preferred Qualifications:
1+ years of outpatient registration experience
1+ years of healthcare scheduling experience
Knowledge of state and federal regulations as they pertain to Emergency Department processes and procedures
Experience with and knowledge of PC applications Microsoft Word, Excel, PowerPoint, and Outlook
Soft Skills:
High degree of organizational skills, ability to set priorities, manage multiple demands, and the ability to complete tasks under strict time lines
Demonstrated customer service skills
Demonstrated analytical and problem-solving skills
Excellent communication skills to include oral and written comprehension and expression
Excellent organizational and leadership abilities
Ability to quickly establish rapport, motivate, gain respect, and to lead
California Residents Only: The salary range for this is $58,300 - $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
#J-18808-Ljbffr
