Overview Under the direction of Customer Service leadership, the Patient Account Associate is primarily responsible for answering telephone inquiries from our patients concerning their billing. Bilingual preferred.
Responsibilities Submits bills electronically or manually promptly and following proper procedure. Makes correct adjustments to bills per established procedure and contract. Sends 2nd requests or performs telephone follow-up for payment to insurance companies as appropriate. Sends bills to secondary insurance when appropriate. Accurately bills patient for deductibles, co-pays and self-pay. Documents all tasks per established procedure. Keeps accurate records of payments received and credits to correct patients account. Sends adjusted bills with balance due to responsible pay or patient/resident as appropriate, following established procedure. Verifies, batches and posts checks received, following established procedure. Researches checks received with incomplete information and maintains accurate records of unapplied checks. Maintains records of returned checks and re-deposit's following established procedure. Balances cash drawer at the end of shift. Ensures appropriate documentation is received for petty cash requests. Investigates and responds to patient billing questions received by mail, phone, or in person in a timely manner. Provides accurate information to patients and/or family members in response to questions or complaints. Documents all patient communications in computer following established procedure. Makes corrections to accounts when appropriate. Maintains accurate records and filing system. Securely stores patient valuables and maintains related records. Qualifications Education: High school diploma or equivalency. Work Experience: Clerical experience required. One year clerical experience and knowledge of Word and Excel a must. Previous experience in medical financial setting with ICD9 and CPT coding preferred. Licenses and Certifications: N/A Required Knowledge and Skills: Knowledge of medical terminology. Strong customer service skills.
About Us CentraState Healthcare System, a partner of Atlantic Health System, is a fully accredited, not-for-profit, community-based health system that provides comprehensive health services in the central New Jersey region.
When you bring your talent to CentraState, you are joining a trailblazing healthcare facility, committed to providing high-quality, patient-focused care.
What We Offer: Highly competitive compensation Excellent benefits package and rewards program 403(b) retirement plan with company match 401(a) retirement plan with employer contribution Life Insurance Tuition Reimbursement Program Growth Opportunity and Workforce Development Initiatives Continuing Education / Onsite Training A warm, welcoming company culture based upon mutual respect and a collaborative goal of providing excellent patient care Concierge Services with Work & Family Benefits Magnet recognized healthcare facility Commitment to Diversity and Inclusion At CentraState Healthcare System, we welcome and promote the diversity of our employee family! Each unique person contributes to the overall success of this organization.
CentraState Healthcare System is an equal employment opportunity employer and federal contractor or subcontractor and, therefore, abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.
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