The Patient Care Coordinator is responsible for the overall coordination of agency referrals and scheduling for Medicare and non-Medicare clients under the direct supervision of the clinical supervisory staff. The Referral Coordinator is a resource person for referral sources and works closely with other members of the team to ensure adequate coordination and transition occurs to home health services.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Intake:
Serves as the first line of customer service for referral sources and clients (patients or their families)
Receives and documents patient referrals in a referral tracker and the EMR system
Gathers, calls and confirms the accuracy of appropriate information (from the referring facility/physician) to assist the clinical team in scheduling an evaluation visit
Coordinates with other departments for insurance verification and payer authorization as needed
Communicates and follows up with clinical management regarding pending admissions
Creates initial SOC visit, associated tasks and assigns to the appropriate clinician
Performs other in-take-related duties as assigned
Patient Charts:
Prepare new patient charts and work with the clinical team to ensure all the information is uploaded.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Experience in the home healthcare industry is preferred
Proficiency with Google Workspace suite and overall computer skills
Proficiency with healthcare software and electronic medical records
Knowledge of Medicare, Medicaid
Excellent written and verbal skills
Strong attention to detail and analytical skills
Ability to adapt to a rapidly changing working environment
Excellent interpersonal skills, and an aggressive approach to excellence
Initiative to take on new tasks as necessary
Education equivalent to a High school diploma, college degree preferred
Willingness and ability to work effectively with members of other departments
Ability to monitor multiple software platforms simultaneously and work in a fast-paced environment
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.
