Patient Liaison

Patient Liaison  *Onsite - Lehi, UT Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. The primary responsibility of this role is to ensure that our patients billing concerns are acknowledged and resolved. This position is critical to our billing team, ensuring that patients understand their billing statements and are willing to make payments toward their account balances. This position will interact with patients via phone calls, emails, etc. to alleviate billing concerns. 
Responsibilities? Verifying patient insurance benefits 
Work with insurance representatives to review and reprocess claims as needed 
Assisting Patient Care Coordinators in answering patient questions 
Collaborate with practice managers to best support and serve our patients 
Speak with patients directly to best identify and resolve their billing issue 
Research patient accounts and communicate findings 
Communicate with patient through email, text, or phone call 
Take patient payments 
Fulfill patient requests for itemized statements 
Other duties as assigned? 
Qualifications  Basic office skills (faxing and transcribing).? 
Ability to file documents electronically 
Some knowledge of medical billing 
Strong interpersonal skills with ability to talk with both providers and patients? 
Ability to be positive, friendly and deliver on tasks assigned 
Benefits  Competitive pay (DOE) 
Medical, Dental, Vision insurance 
Life Insurance 
Flexible spending account 
Paid time off 
401k? 

 
Who We Are  Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
*This position is contingent on a background check.