Nashville General Hospital is hiring for a Patient Service Representative for Patient Access Services as a full time job in Nashville, Tennessee. The Patient Service Representative is the first line of quality service to our patients and our guests. This position serves as the ambassador of service, setting the standard. This position greets customers and subsequently provides the highest level of customer service possible. Performs timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriate authorizations, and referrals for services.
Patient Service Representative Roles & Responsibilities:Customer Service - Treats all customers with dignity, respect and courtesy at ALL times, while proactively assisting customers as needed.Scheduling - Schedules surgery/procedures, PAT appointments and 1st post-op visit with appropriate services. Communicates appointments to patients, physicians and others as required. Maintains department data base as back up. Acts as liaison to facilitate communications between physicians, patient/families, PAT, OR, patient access, patient accounts, payors, and outside customers.Department Responsibilities - Follows hospital and departmental rules and regulations by adhering to policies/procedures such as confidentiality, code of conduct, attendance and payroll policies. Maintains a safe and clean patient care area. Uses work time productively.Required Skills & Qualifications: Preferred 2 yrs. work experience working in a patient access fast-paced healthcare environment.Insurance Verification ExperienceHealthcare Scheduling ExperienceBilingual English/Spanish PreferredExperience working with managed care health plansExcellent patient registration skillsExcellent customer service and telephone etiquette requiredSolid knowledge of medical terminologyProficient computer skills; internet, typing, data entryHigh School Diploma (Equivalent) or HigherAbout Nashville General Hospital Nashville General Hospital (NGH) is Nashville's original community-based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.
Our benefits include: Medical, Dental, and Vision Insurance within first 31 days of employmentPrograms to reduce share of deductible and total out-of-pocket expensesMetro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)Short and Long-Term Disability - up to 60% of eligible weekly payLife Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.401K Retirement Plan - eligible up to IRS max limits and includes company contributionShift and Weekend Differential Pay Offered on Nights and WeekendsTuition Reimbursement for employee and dependents12 paid holidays - any holiday worked is another holiday bankedFlexible Spending AccountsOnsite GymFree Parking for all employeesJoin our team at Nashville General Hospital. Apply today!
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