Patient Service Representative

At Neighborhood Health Center, you'll find a kind and rewarding workplace with a fulfilling mission of providing impactful healthcare while striving for health equity. Neighborhood is the largest and longest serving Federally Qualified Health Center (FQHC) in Western New York. Together, we provide high quality care to diverse individuals and families, regardless of ability to pay.

Responsibilities:

Assists in open and closing procedures for organization.
Prints daily appointment schedules.
Assists with and independently print all Front Desk reports including but not limited to recall, no-show and bumped reports in a timely manner.
Assists in ensuring appointments are confirmed.
Confirms appointment times, location and provider during the registration process.
Assures patients are acknowledged timely and delays are communicated to Front Desk Lead.
Verifies patient information and correction in the computer system.
Revises patient documentations and forms during the registration process.
Adheres to all appointment notes and expire if applicable.
Verifies insurance through including, but not limited to, epaces, heathenet, healthplex
Appropriately inputs all insurance information including active/expired dates.
Appropriately sends patient messages.
Assists patients in filling out required forms.
Collects all co-payments including sliding fee scale nominal fee.
Adheres to cash handling policy.
Hourly rate: $15-$17 an hour (based on a full-time, 40 hour work week)

Requirements: High School diploma or equivalent.
Medical office experience or medical terminology knowledge preferred but not required
Allscripts PM and EHR knowledge preferred but not required
Must be able to read, write and speak the English language. A second language of Spanish is preferred.
Friendly demeanor
Strong attention to detail
Commitment to superior customer service
Ability to thrive in a high energy work environment
Comfortable learning new software and computer systems
Be available to work Monday thru Friday from 7:45 am to 8pm

WHY NHC?

There are many fantastic benefits to a career at Neighborhood. We offer a kind, diverse, team-based work environment with competitive compensation and potential bonus, as well as comprehensive benefits, including medical, dental, life insurance, 403b match, health savings accounts, generous paid time off and loan forgiveness, if applicable.

Neighborhood Health Center is an equal opportunity employer that is committed to the practice of equity and inclusion.